High-achieving Mortgage Broker with career spent building business opportunities and working with lenders. Exceptional loan origination knowledge and follow up with lenders and borrowers. Hardworking professional with over 34 years of assisting clients, scheduling payments and reviewing credit histories.
My objective is to obtain a position that will allow me to grow and learn while utilizing my skills and professionalism.
Overview
34
34
years of professional experience
Work History
Rideshare Driver
Uber Technologies Inc.
Illinois
09.2014 - Current
Enhanced customer service by providing prompt and courteous transportation to passengers.
Boosted earnings through efficient route planning and strategic scheduling of rides.
Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Developed strong communication skills while interacting with diverse groups of riders daily.
Built and maintained positive relationships with passengers by providing friendly and professional service.
Executive Director
LegalShield
09.2009 - 02.2016
Increased organizational efficiency by streamlining processes and implementing new systems.
Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
Presented regularly at conferences or industry events showcasing the accomplishments of the organization.
CEO
Alpha Mortgage Corporation
Lombard, IL
03.1993 - 02.2010
Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
Streamlined the loan application process for faster approvals and increased customer retention.
Built a strong referral network by maintaining positive relationships with realtors, builders, and other industry professionals.
Created a positive work culture, resulting in increased employee satisfaction and retention rates.
Increased loan approval rates by efficiently processing mortgage applications and providing tailored financial solutions.
Improved customer satisfaction with thorough knowledge of loan products and personalized client consultations.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Branch Manager
Trinity Mortgage Corporation
Glen Ellyn, IL
06.1992 - 03.1993
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Increased loan application approvals by developing and maintaining strong relationships with borrowers and underwriters.
Enhanced customer satisfaction through prompt communication and timely resolution of inquiries and concerns.
Conducted comprehensive borrower interviews to gather necessary information for accurate risk assessment.
Coordinated with appraisers, title companies, and other third-party vendors to ensure timely completion of all necessary tasks throughout the lending process.
Manager
American Frontiers Mortgage Corporation
Glendale Heights, IL
01.1990 - 09.1992
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Increased mortgage sales by implementing effective training programs and coaching techniques for the sales team.
Maintained knowledge of loan products, underwriting, processing procedures and general guidelines.
Met with applicants to obtain information for loan applications and answer questions about process.
Recruited, hired and led team and loan officers to produce funded loans.
Used various forms of marketing and advertising techniques to identify potential customers such as conducting information seminars, distributing flyers and brochures and telemarketing.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.