Syed Hussaini
San Ramon,CA
Summary
Experienced community support leader with a track record of supervising multidisciplinary teams to deliver housing navigation and case management services. Skilled in trauma-informed care, stakeholder collaboration, and data-driven program improvements.Adept at building partnerships with health plans, community organizations, and landlords to secure stable housing and promote member well-being.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor - Community Support Lead Care Manager
Serene Health
San Ramon, CA
12.2024 - Current
- Lead a team delivering outreach and case management to unhoused Medi-Cal members, acting as an advocate and liaison between clients, health plans, landlords, and community partners.
- Investigate and resolve member service issues and complaints, working with county agencies and program staff to recommend improvements.
- Conduct field visits to encampments and housing sites to assess service quality and member satisfaction, and then adjust support plans accordingly.
- Gather and analyze service data—daily logs, referral outcomes, and member feedback—to prepare concise reports and guide program improvements.
- Oversee referrals, authorizations, and housing deposit processes; maintain accurate case notes, and ensure compliance with DHCS and internal policies.
- Coach staff in trauma-informed care, harm reduction, and motivational interviewing to help members build daily living skills, financial independence, and long-term stability.
Community Support Outreach Specialist
Serene Health
05.2024 - 11.2024
- Performed comprehensive housing needs assessments and developed individualized support plans under a Housing First approach.
- Assisted clients in navigating coordinated entry systems and public benefits; made referrals to county programs, mental health services, and employment resources.
- Advocated for clients facing complex barriers—substance use, behavioral health, or past evictions—by liaising with landlords, CBOs, and health providers.
- Maintained meticulous case records in care-management platforms; prepared concise summaries and recommendations for leadership review.
- Collaborated with multidisciplinary teams—including Enhanced Care Management and public health staff—to align housing and healthcare supports.
PRACTICUM STUDENT CAREGIVER
Early Childhood Laboratory, UC Davis
01.2024 - 06.2024
- Applied theory, research, and best practices in child development to provide high-quality care and education in an early childhood setting, under the guidance of experts in the field
- Developed and implemented individualized communication strategies to build strong relationships with young children and support their social, emotional, and cognitive development
- Applied scaffolding techniques to foster children's self-help skills, emotional regulation, critical thinking, and creativity, adapting approaches to meet each child's unique needs
- Demonstrated cultural competence and understanding of the role of temperament and identity in providing personalized care to young children from diverse backgrounds
- Collaborated with a team of caregivers and educators to create an inclusive, nurturing environment that promotes optimal development and learning for all children
STUDENT LEADERSHIP BOARD MEMBER
California Youth Advocacy Network (CYAN)
09.2023 - 05.2024
- Collaborated with a statewide coalition of undergraduate and graduate students to promote tobacco-free policies, education, and cessation services on California college campuses.
- Developed and implemented policy advocacy strategies, including meeting with decision-makers, and creating policy change plans, to establish healthier campus environments.
- Conducted research and designed messaging to effectively communicate the benefits of smoke-free and tobacco-free policies to various audiences.
HEALTH EDUCATION AND PROMOTION STUDENT COORDINATOR
Student Health And Counseling Services, UC Davis
01.2023 - 05.2024
- Collaborated with the HEP team to develop and implement strategies to promote health and wellness among the UC Davis student population
- Conducted outreach activities and staffed informational tables at campus events to educate students about various health topics and available resources
- Distributed educational materials through multiple campus channels to maximize reach and engagement with health promotion initiatives
- Gathered key data through environmental scans, assessments, and surveys to inform the direction and improvement of health promotion programs.
SERVICE & ENGAGEMENT TEAM LEADER
Target
02.2020 - 08.2022
- Led a team of Guest Advocates and Front Store Attendants to deliver exceptional guest service by focusing on reducing wait times, providing friendly interactions, and resolving issues to exceed expectations
- Developed and coached team members on service best practices, helping to close skill gaps and drive proficiency across all front-of-store experiences
- Utilized business reporting and guest insights to identify opportunities for improvement, quickly responding to negative guest experiences and implementing solutions
- Maintained a culture of safety, ethics, and compliance, addressing any issues and boosting team productivity by fostering a goal-focused environment.
Education
Bachelor of Science - Human Development, & Public Health Sciences
University of California, Davis
05.2024
Associate of Science - Public Health, & Life Sciences
Diablo Valley College, Pleasant Hill
07.2022
Skills
- Case management and client advocacy
- Data collection and report writing
- Leadership and staff development
- Documentation and record keeping
- Cultural competency and empathy
- Cross-functional collaboration
Certification
- Complex Care Certification (Camden Coalition)
- Adult Mental Health First Aid
- Adult First Aid/CPR/AED
Timeline
Supervisor - Community Support Lead Care Manager
Serene Health
12.2024 - Current
Community Support Outreach Specialist
Serene Health
05.2024 - 11.2024
PRACTICUM STUDENT CAREGIVER
Early Childhood Laboratory, UC Davis
01.2024 - 06.2024
STUDENT LEADERSHIP BOARD MEMBER
California Youth Advocacy Network (CYAN)
09.2023 - 05.2024
HEALTH EDUCATION AND PROMOTION STUDENT COORDINATOR
Student Health And Counseling Services, UC Davis
01.2023 - 05.2024
SERVICE & ENGAGEMENT TEAM LEADER
Target
02.2020 - 08.2022
Bachelor of Science - Human Development, & Public Health Sciences
University of California, Davis
Associate of Science - Public Health, & Life Sciences
Diablo Valley College, Pleasant Hill
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