Summary
Overview
Work History
Education
Skills
Training
Citizenship
Critical Skills
Certification
Timeline
SYED JAFAR

SYED JAFAR

Mountain View

Summary

Seasoned Technology Leader with 20+ years of experience driving innovation in product development, cloud architecture, and AI/data analytics. Combines deep technical expertise (BS in Electrical Engineering) with a passion for building high-performing global teams and shaping third-party technology strategies. Proven ability to:

  • Lead & Scale Organizations: 15+ years managing and mentoring distributed teams across diverse industries.
  • Architect Cutting-Edge Solutions: Design and deploy scalable cloud services, data platforms, and marketing technologies.
  • Bridge Business & Tech: Align cross-functional stakeholders to deliver transformative outcomes in collaborative environments.

Recognized for fostering cultures of excellence and executing complex initiatives at the intersection of technology and business growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Director/Sr Mgr Cloud and Tech Architecture

Accenture
05.2022 - Current
  • Lead and manage and overall cloud and Data Center based implementations and Infrastructure
  • Ensure governance across business units
  • Responsible for the development, testing, and deployment of new products, programs, and hardware used to support Platform Infrastructure
  • Drive an agenda with the customer or prospect, both directly and with the local sales teams
  • Provide leadership, management, mentorship for a staff of infrastructure Engineers and project managers
  • Responsible for delivering innovative solutions for our customers
  • Overall responsibility for maintaining and running global infrastructure, ensuring our customers have the best and fastest experience possible
  • Develop and maintain data centers to build the next generation of infrastructure platforms
  • Develop and maintain an executive level point of view on Cloud implementations, security, and automation trends with a deep understanding of architectures for Cloud Security and the ability to successfully position Accenture’s approach
  • Responsible for assisting customers in their shift to a cloud-based operating model and incorporate company services into customers overall architecture
  • Manage global SRE, DevOps, Security, Dev, and Project Management teams
  • Develop, implement, and lead program governance on the customer projects and lifecycle operations
  • Manage overall project-level oversight and managing exceptions related to timelines, milestones, migration targets, and business transformation strategies
  • Drive ultra-scalable and highly reliable software systems for Accenture’s customer products and services
  • Serve as an escalation and coordination point for incidents and critical events
  • Ensure reliable systems with data backup and disaster recovery capabilities are implemented, and effectively tested
  • Develop enterprise strategic plans, including roadmaps, conversion plans, planning of enhancements and upgrades
  • Mentor and develop team through a combination of advanced projects, performance appraisals, and training
  • Responsible for tracking and managing the organizations key metrics (OKRs)
  • Works with business group to develop project estimates and fulfill the design for all enterprise infrastructure solutions
  • Responsible for negotiating and managing client and partner contracts
  • Responsible for overall design, implementation, and management of Cloud and Data center based applications
  • Responsible for overall DR strategy and uptime based on SLA’s
  • Responsible for managing the cloud design, implementation, and management teams

Director Cloud Ops & IT Infrastructure

Apple Inc
03.2020 - 04.2022
  • Manage Apple Media Products and Universal TV Services Cloud and Data Center systems, Cloud Infrastructure, network, applications, IaaC, SaaS, IaaS, and security
  • Responsible for assisting customers in their shift to a cloud-based operating model and incorporate company services into customers overall architecture
  • Manage global SRE, DevOps, Security, Dev, and Project Management teams
  • Develop a strategic vision for the Data Center Infrastructure organization to constantly innovate and implement novel solutions for next-generation cloud software and services
  • Serve as an escalation and coordination point for incidents and critical events
  • Lead a large Engineering organization in all areas of compute infrastructure, deployment and testing, including enhancements to technical infrastructure, cloud, storage, and GPU/TPU based servers
  • Actively participate in strategy discussions with Apple’s executive team
  • Drive software quality metrics, focusing on continuous improvement
  • Design, build, and deploy the software infrastructure that powers all Cloud services
  • Influence and establish best engineering practices through solid design decisions, processes, and tools
  • Ensure reliable systems with data backup and disaster recovery capabilities are implemented, and effectively tested
  • Assure the performance and security of the network from cyber-attacks, ransomware, outages, and performance degradation
  • Develop enterprise strategic plans, including roadmaps, conversion plans, planning of enhancements and upgrades
  • Manage ERP/CRM systems design and implementation
  • Responsible for the development and execution of the Reliability strategy for products and applications
  • Mentor and develop team through a combination of advanced projects, performance appraisals, and training
  • Responsible for tracking and managing the organizations key metrics (OKRs)
  • Works with business group to develop project estimates and fulfill the design for all enterprise infrastructure solutions
  • Drive the long-term strategy on infrastructure design with focus on security, stability and redundancy
  • Provide leadership and support for the infrastructure architecture team overseeing networking, cloud, servers, storage and datacenters
  • Responsible for negotiating and managing client and partner contracts
  • Responsible for overall design, implementation, and management of Cloud and Data center based application services
  • Responsible for overall DR strategy and uptime based on SLA’s
  • Collaborate with other IT Leadership Team members to deliver value to the enterprise
  • Own and drive the overall professional services strategy of the organization

Sr Manager Cloud Ops/SRE

Juniper Networks
03.2019 - 03.2020
  • Manage corporate wide IT systems, Cloud Infrastructure, network, applications, IaaC, SaaS, IaaS, and security
  • Responsible for assisting customers in their shift to a cloud-based operating model and incorporate
  • Work closely with customers to provide deep understanding of the cloud architecture and services
  • Responsible for design and implementation of cloud computing initiatives that drive the business
  • Manage global SAAS/Cloud implementations
  • Manage SRE, DevOps, and IT teams
  • Assisted enterprise customers as the shifted to a cloud based operating model
  • Incorporated company services into customers cloud architecture and offerings
  • Responsible for designing, implementing, and maintaining production service delivery Infrastructure and applications
  • Design, implement, and manage AWS infrastructure
  • Define services and product strategy, as well as drive the plans to execute the strategy
  • Oversee the design, implementation, and key support of software and services
  • Manage global IT team and Infrastructure to support user productivity, desktop and other solutions
  • Responsible for driving critical technology decisions and investments on a global basis
  • Work with the Engineering and Product Management organizations to establish and deliver the cloud platform
  • Support multiple Data Centers and groups globally
  • Deliver end to end IT support globally
  • Support application performance and tuning in a multi-Platform/multi OS environment
  • Design and drive to automated, repeatable process that allow for rapid deployment
  • Use performance management tools to analyze production and non-production workloads
  • Responsible for managing incidents and SLA’s

Sr Director Cloud and IT Operations

Safenet Inc.
10.2010 - 03.2019
  • Company Overview: CA USA
  • Manage corporate wide IT systems, Cloud Infrastructure, network, applications, IaaC, SaaS, IaaS, and security
  • Manage global SAAS/Cloud implementations
  • Manage global Data Centers including infrastructure and capacity
  • Own the delivery and optimization of the Data Center Capacity
  • Manage SRE, DevOps, and IT teams
  • Assisted enterprise customers as the shifted to a cloud based operating model
  • Incorporated company services into customers cloud architecture and offerings
  • Responsible for designing, implementing, and maintaining production service delivery Infrastructure and applications
  • Design, implement, and manage AWS infrastructure
  • Define services and product strategy, as well as drive the plans to execute the strategy
  • Oversee the design, implementation, and key support of software and services
  • Manage global IT team and Infrastructure to support user productivity, desktop and other solutions
  • Responsible for driving critical technology decisions and investments on a global basis
  • Work with the Engineering and Product Management organizations to establish and deliver the cloud platform
  • Support multiple Data Centers and groups globally
  • Deliver end to end IT support globally
  • Support application performance and tuning in a multi-Platform/multi OS environment
  • CA USA

General Manager IT Operations & Professional Services

Tech Access FZ-LLC
04.2003 - 10.2009
  • Company Overview: Dubai (UAE)
  • Responsible for Managing day to day Internal and customer IT Operations
  • Built a new Data Center un Dubai (UAE) in collaboration with Etisalat
  • Responsible for setting up Professional Services and Consulting division
  • Responsible for driving and managing technology policies with government and enterprise customers
  • Responsible for developing and managing suitable service level management strategy and process
  • Build and sustain relationships with government, enterprise customers, press, and analysts
  • Built a top-notch team to deliver professional services
  • Responsible for IT infrastructure solution delivery
  • Responsible for design and implementation of Data Center Infrastructure
  • Manage vendor relationships
  • Implemented multi site Disaster Recovery solution for Enterprise corporations like ARAMCO
  • Provide technology leadership to the IT industry of the region
  • Manage, mentor and provide technical guidance to team members
  • Responsible for developing sales and marketing plan for professional services
  • Dubai (UAE)

Director Professional services

PeopleSoft
06.2000 - 03.2003
  • Company Overview: Pleasanton, CA USA
  • End to end management responsibility of ASP operations including budget, projects and staffing requirements
  • Help clients with their strategic planning and on-going business needs
  • Built a new Data Center at the Pleasanton facility
  • Own the delivery and optimization of the Data Center Capacity
  • Support the growth in existing regions as well as the strategy and delivery of infrastructure build in new regions
  • Provide clients with on-site assessment and recommendations, technical design, project management and implementation of technology solutions
  • Develop project plans, written proposals, manage client expectations and team resources
  • Responsible for managing global deployment team of over 300+ people
  • Responsible for organization P&L
  • Design, implement, and manage ERP, CRM, Supply Chain, Financials, and HR Management solutions for customers
  • Manage and provide guidance to implementation team chartered with on boarding new clients
  • Overall responsibility of supporting technology and business systems, network, desktop support and communication
  • Plan and implement software upgrades as needed
  • Manage, hire, train, schedule, motivate, evaluate, and discipline department staff as needed
  • Review and approve systems and network design
  • Align IT strategy with business requirements and implement changes accordingly
  • Participate in Application architecture and development committee
  • Provide 7x24 network, systems, applications and database support
  • Participate in Weekly executive staff meetings to develop overall IS strategy and leverage IS skills
  • Make timely strategic decisions consistent with organizational objectives
  • Developed a world-class operational process to ensure high availability, reliability scalability and efficiency of the company's IT infrastructure
  • Manage global alliance, vendors and suppliers relationship
  • Provide performance improvement plan and recommendations to upper management as required
  • Pleasanton, CA USA

Education

BSEE -

San Francisco State University

Skills

  • Data Center Design
  • Cloud Technology
  • Communication Skills
  • Presentation Skills
  • Cloud Design Considerations
  • Cross-Functional Team Collaboration
  • Sales Understanding
  • Engineering Understanding
  • Product Management Understanding
  • Product Marketing Understanding
  • Stakeholder Understanding
  • Large-Scale System Design
  • Unix/Linux Systems Expertise
  • Performance Issues
  • Application Issues
  • IT/Cloud Services Delivery
  • Leadership Skills
  • Problem Solving Skills
  • Cloud Technologies Knowledge
  • AWS Knowledge
  • Azure Knowledge
  • GCP Knowledge
  • Technology Deployment Innovation
  • Monitoring Processes Improvement
  • Talent Development
  • Container Technologies Understanding
  • Container Orchestration Technologies Understanding
  • Automation Tools Knowledge
  • CI/CD Implementation
  • Strategic Messaging
  • Customer Satisfaction
  • Team Building
  • Strategic Planning
  • Adaptability
  • ITIL Familiarity
  • Software Development Experience
  • Systems Design Experience

Training

  • Managing for success
  • Managing consulting organization
  • Seven habits of successful People
  • Interviewing techniques
  • ROI strategy
  • Business analysis and growth
  • ASP strategies

Citizenship

US

Critical Skills

  • Designed and built over ten Data Centers including next generation cloud technology
  • Strong communication (written and verbal) and presentation skills, both internally and externally
  • Strong understanding of private and public cloud design considerations and limitations
  • Ability to work with globally distributed, cross-functional teams
  • Understanding of Sales, Engineering, Product Management, Product Marketing, and stakeholders
  • Proficiency in large-scale system design, and expertise in Unix/Linux systems, performance, and application issues
  • Seasoned IT exec with capability to work cross functionally to deliver IT/Cloud services
  • Hands-on successful leader with excellent leadership skills
  • Do whatever it takes to get the job done attitude and mindset
  • Extensive knowledge of cloud technologies including AWS, Azure, and GCP
  • Proven ability to innovate and improve on technology deployment and monitoring processes
  • Amazon Web Services (AWS) certified solutions architect
  • Experience in the design and construction of infrastructure deployments across a wide customer base
  • Ability to identify, hire and develop top talent
  • Robust problem finding and solving skills
  • Understanding of container and container orchestration technologies such as Docker, Kubernetes, and OpenShift
  • Hands on Knowledge of Automation tools including, Ansible, Terraform, GitHub, Jenkins, Salt, and Puppet
  • Hands on knowledge of CI/CD implementation, management, and tools utilized
  • Experience in establishing credibility and strategic messaging with large enterprise customers
  • Track record of maintaining high level of customer satisfaction
  • Ability to lead by example, strong leadership profile
  • Ability to work well with all levels to build teams and partnerships
  • Ability to develop, plan and execute strategies to maximize opportunities
  • Highly organized and able to adapt quickly to changing priorities
  • Familiarity with ITIL standards and processes
  • 20+ years of experience with software development and systems design

Certification

  • AWS - Certified Solution Architect Associate

Timeline

Director/Sr Mgr Cloud and Tech Architecture - Accenture
05.2022 - Current
Director Cloud Ops & IT Infrastructure - Apple Inc
03.2020 - 04.2022
Sr Manager Cloud Ops/SRE - Juniper Networks
03.2019 - 03.2020
Sr Director Cloud and IT Operations - Safenet Inc.
10.2010 - 03.2019
General Manager IT Operations & Professional Services - Tech Access FZ-LLC
04.2003 - 10.2009
Director Professional services - PeopleSoft
06.2000 - 03.2003
San Francisco State University - BSEE,

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