Summary
Overview
Work History
Education
Skills
Websites
ACTIVITIES & INTERESTS
CORE COMPETENCIES
Languages
Timeline
Generic

SYED MARZUQ ALI

Denton

Summary

Results-driven leader with expertise in operations management and team collaboration. Proven ability to thrive in fast-paced environments while maintaining exceptional customer service standards. Demonstrated adaptability, conflict resolution skills, and commitment to optimizing workflow efficiency. Reliable professionals with a proactive approach to changing business needs.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
05.2023 - Current
  • Direct daily operations of a high-volume pharmacy, leading a team of 5+ associates to ensure exceptional customer service
  • Train and onboard new employees, creating comprehensive training materials that improved staff performance by 25%
  • Manage all opening and closing procedures, including cash handling, deposits, and financial reconciliations with 99.9% accuracy
  • Resolve customer concerns and complaints, maintaining a 95% customer satisfaction rating
  • Implement inventory management systems that reduced product waste by 15% and improved stock availability

Customer Service Associate

WALGREENS
07.2021 - 04.2023
  • Provided exceptional service to 100+ customers daily, resulting in consistent positive feedback and increased customer loyalty
  • Resolved customer complaints efficiently, achieving a 90% resolution rate on first contact
  • Developed comprehensive product knowledge across multiple departments, enabling accurate recommendations that increased sales by 10%
  • Collaborated with team members to maintain store appearance and organization, creating an inviting shopping environment
  • Assisted with inventory management and stock replenishment, ensuring product availability during peak hours

Education

Bachelor of Science - Commerce Stream

Dhaka City College

Bachelor of Business Administration - Finance

University of North Texas
Denton, TX
05.2026

Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Point of Sale (POS) Systems
  • Cash Management & Financial Reconciliation
  • Inventory Management
  • Shift reporting
  • Operations management
  • Inventory control

Websites

ACTIVITIES & INTERESTS

Member, University of North Texas Finance Association, Volunteer, Local Community Food Bank, Interest in financial markets and investment strategies

CORE COMPETENCIES

  • Leadership & Team Management: Staff training, task delegation, performance optimization
  • Customer Service Excellence: Client satisfaction, complaint resolution, relationship building
  • Operational Efficiency: Workflow optimization, inventory management, cash handling
  • Problem Solving: Conflict resolution, analytical thinking, decision making
  • Communication: Interpersonal skills, active listening, clear articulation

Languages

Bengali
Native or Bilingual

Timeline

Shift Supervisor

CVS Pharmacy
05.2023 - Current

Customer Service Associate

WALGREENS
07.2021 - 04.2023

Bachelor of Business Administration - Finance

University of North Texas

Bachelor of Science - Commerce Stream

Dhaka City College

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