Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SYED MIRAJ ALI

Warren,MI

Summary

Versatile and motivated professional with experience in IT support, customer service, warehouse operations, and mobile device repair. Skilled in technical troubleshooting, process efficiency, and team collaboration, with a proven ability to adapt to fast-paced environments. Strong foundation in computer systems, software support, and web technologies, making me well-suited for both general roles and IT-related positions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mobile Repair Technician

IFix
08.2024 - 03.2025
  • Developed expertise in repairing diverse mobile devices, including smartphones, tablets, and wearables from various brands.
  • Collaborated with team members to improve overall customer support service quality, resulting in higher customer retention rates.
  • Provided end to end customer service to device diagnostics, installing replacement parts, maintenance.
  • Managed parts inventory and maintained accurate service records.

Customer Fulfillment Associate

Amazon
06.2024 - 08.2024
  • Supported warehouse operations, including order picking, packaging, and inventory checks.
  • Operated handheld devices and scanners; resolved technical issues.
  • Met and exceeded daily productivity and accuracy targets.

UI/UX Designer

Staffmerge Inc.
08.2020 - 07.2023
  • Led UX strategy for 5+ digital products, boosting user engagement by 30% through empathetic design and iterative testing.
  • Built scalable design systems in Figma and Sketch, ensuring visual consistency across platforms.
  • Directed journey mapping and data-driven UX optimization to improve customer satisfaction.
  • Improved website loading speed by optimizing images and graphics for better overall performance.

UI/UX Designer

Upwork
08.2016 - 02.2020
  • Delivered 300+ UI/UX projects for diverse industries, creating scalable and visually compelling web and mobile solutions.
  • Collaborated with stakeholders to define product direction, design strategy, and visual guidelines.
  • Conducted user research and usability testing, translating insights into actionable design improvements.
  • Developed wireframes and prototypes to effectively communicate design ideas to stakeholders and team members.
  • Designed user flows, ensuring seamless transitions between different stages of the user journey.

Product Designer

Ofspace.co
10.2018 - 07.2020
  • Designed 100+ responsive, accessible interfaces for high-traffic digital platforms.
  • Created wireframes, user flows, and prototypes that enhanced product usability.
  • Maintained a robust design system to streamline production and maintain brand identity.

Education

Bachelor of Science - Computer Science & Engineering

Royal University of Dhaka
01.2016

Skills

  • IT Support & Helpdesk
  • Customer Service & Client Support
  • Warehouse Operations & Logistics (Amazon)
  • Mobile Diagnostics & Repair
  • Order Processing & Inventory Management
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Time Management & Task Prioritization
  • Adobe CC, Figma, Sketch proficiency
  • Problem-Solving, Process Improvement & Team Collaboration

Certification

  • Google UX Design Certificate — 2021
  • UX Design Fundamentals — California Institute of the Arts, 2020
  • Visual Elements of UI Design — California Institute of the Arts, 2020

Languages

English
Bengali

Timeline

Mobile Repair Technician

IFix
08.2024 - 03.2025

Customer Fulfillment Associate

Amazon
06.2024 - 08.2024

UI/UX Designer

Staffmerge Inc.
08.2020 - 07.2023

Product Designer

Ofspace.co
10.2018 - 07.2020

UI/UX Designer

Upwork
08.2016 - 02.2020

Bachelor of Science - Computer Science & Engineering

Royal University of Dhaka

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SYED MIRAJ ALI