Syed Rahman
Largo
Summary
Experienced printing professional skilled in operating and maintaining printing machinery with precision and efficiency. Demonstrates expertise in troubleshooting, quality control, and adherence to safety protocols. Committed to fostering team collaboration and consistently achieving high-quality results in fast-paced environments. Recognized for reliability, adaptability, and exceptional communication skills.
Overview
18
18
years of professional experience
Work History
Shift Manager
Racetrac
05.2023 - Current
- Overseeing all shift employees and making sure that all tasks are completed to specific details and guidelines
- Keeping track of all Truck Inventories which does includes all items sold in store including food and beverages
- Must breakdown and clean all machines, items, and shelves and make sure safety is always considered for employees and customers
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Customer service lead
Wawa
09.2022 - 05.2023
- Providing quality customer service and doing all that is needed to meet both the Customers and Business needs
- Whether that was running the cash register or cleaning and maintaining the Food and Beverage area, or all general cleaning and maintenance
- Was constantly checking all Details needed to provide a Safe and Healthy environment to keep and maintain all Food needs
- Took an accounting and inventory of all Spoiled products, Frozen products, and the needed Fresh products for that day
- Made sure all Food Temperatures, Codes and Regulations were followed as per our store, local, state and federal guidelines
- I also would take inventory from Vendors and would then receive, store and stock them as needed
- Intermediate Microsoft Office skills (Word, Outlook, Excel, PowerPoint, Access)
Digital printer operator/ Technician
Bic Inc/Koozie Group
01.2019 - 07.2022
- Helped jump-start a brand new department
- Collaborated with graphic designers to ensure accurate color matching and high-quality prints.
- Implemented new hardware/software to streamline workflow, increasing overall productivity within the department.
- Had the best return rate of the department
- Evaluated new equipment options for potential acquisition, making recommendations based on cost-effectiveness and performance improvements for new department
- Improved overall sustainability efforts by implementing eco-friendly practices in the disposal of used ink cartridges and recycling paper waste.
- Enhanced print quality by conducting regular maintenance and calibrations on digital printing equipment.
Field technician specialist /salesman
Mccall Services Inc.
05.2017 - 12.2018
- Make sure the products and equipment that is needed for the day
- Had the highest completion rate in all reports
- Expanded my route by 30% by selling to potential neighboring customers and retained current ones
- Answered complaints and resolved issues promptly and accordingly
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Trad's technician
Trad’s pest control
04.2015 - 04.2017
- Diagnosing and correcting any lawn issues, communicating with customers to resolve irrigation problems, completing a minimum of 150 thousand square feet a day, and reducing customer calls to increase productivity
- Making sales whenever possible to maintain consistent growth
- Follow up to identify the reason or cause behind any cancelations
- Keeping all products secured and locked
- Consistently maintained the best numbers across the board example: least customer calls, least cancellations, most area growth, highest square footage sprayed, and as a result hit the top of the pay scale within a year
Closing shift lead /Deli
Publix Super Markets, Inc.
06.2007 - 11.2014
- Lead my team on closing shifts
- This includes unloading trucks, ordering, taking inventory, serving customers, responding to and resolving customer complaints, checking dates for spoiled products, assigning roles to fellow employees, and ensuring we meet our goals
- As one of the senior employees, I dissembled all the major equipment, for example, fryers, industrial ovens, and refrigerators, and power washing and detail cleaning twice a week
- In addition, trained employees called in emergency maintenance, and picked up supplies from other stores if it was necessary
- I work with a sense of urgency, with great attention to detail and organization
- Increased my department's profits from the top ten to the second highest in the district within 2 years of employment
- Displayed ownership by increasing profits through dynamic sales and minimizing waste
- Prepared the department to ensure success upon inspection
- Optimized ordering by tracking sales
- Maintained the heavy machinery to reduce service calls and repair costs and provided exceptional customer service to ensure repeat business and customer loyalty
Education
Florida State College
Jacksonville, FLSkills
- Time management
- Complex Problem-solving
- Working under pressure
- Organization
- Communication
- Flexibility
- Staff motivation
- Digital printing mastery
- Label printing
- Screen printing knowledge
- Printing Procedures
- Operations management
Timeline
Shift Manager
Racetrac
05.2023 - Current
Customer service lead
Wawa
09.2022 - 05.2023
Digital printer operator/ Technician
Bic Inc/Koozie Group
01.2019 - 07.2022
Field technician specialist /salesman
Mccall Services Inc.
05.2017 - 12.2018
Trad's technician
Trad’s pest control
04.2015 - 04.2017
Closing shift lead /Deli
Publix Super Markets, Inc.
06.2007 - 11.2014
Florida State College
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