Syed Raza
McKinney
Summary
Experienced Analyst with a track record of streamlining operations and helping boost productivity. Adept at directing knowledge-transfer and preparing in-depth reports to facilitate sound decision-making by the senior leadership using multiple data analysis tools and sources.
Overview
7
7
years of professional experience
Work History
AI Automation Analyst
GEICO, Government Employees Insurance
02.2025 - Current
- Led metrics program for AI agent assistant: defined KPIs (AHT, FCR, acceptance, groundedness), authored event schema.
- Partnered with engineers to implement end‑to‑end instrumentation across CRM/telephony/KB; improved data completeness and latency observability (p50/p95) by reducing missing fields.
- Built executive and ops dashboards for hourly prompt volume, adoption, latency, and cost; used for capacity planning to support ~20k agents.
- Conducted intent analysis (NLP clustering/labeling) to identify top call drivers.
Senior Data Analyst
Sysco
01.2023 - 01.2025
- Designed cross-functional dashboards while actively managing security, and job processes to ensure seamless data operations within Tableau environment.
- Provided invaluable support to pricing initiatives by developing insightful dashboards and conducting in-depth analysis on extensive databases containing millions of rows of data, spanning both countrywide and site-specific levels using SQL.
- Successfully converted flat files from third party tools into structured database tables using Python libraries such as Pandas, Numpy.
- Assisted in the analysis of Sysco Shop data by leveraging SQL on an array structured database, contributing to valuable insights and actionable recommendations.
- Contributed to the updating of Vision Reports by utilizing Transact SQL, ensuring accurate and timely data representation for hundreds of Sales Agents.
- Generated standard and custom reports to provide insights into business performance.
Data Intelligence Analyst
GEICO
08.2021 - 01.2023
- Researched and compiled tailored monthly analytics and reports for senior management with Power BI.
- Building real-time dashboards and reporting capabilities of KPI metrics for Senior Management.
- Consolidated data sets across EDGE and INSITE systems to identify macro trends of call quality and informed strategic business decisions to Service/Sales team, increasing visibility of customer chat metrics for 76 call centers.
- Explored correlation between recorded calls and transaction result to identify key factors increasing customers’ satisfaction and endorsement rate by transforming 1 billion records from multiple data source.
- Developed consistent monthly reporting in Power BI to track performance(turnover, closure etc.) of supervisors and managers in sales/service team to monitor and boost productivity for all planning centers across country.
- Acted as go-to partner and resource for creation and optimization of BI reporting for day-to-day ad-hoc analysis and support that allow wide variety of stakeholders to understand attribution and value.
- Assists in implementation of Salesforce across country for more than 35 thousands agents in Chats.
Senior Business Analyst
GEICO
12.2018 - 07.2021
- Synthesized current BI data to produce reports and polished presentations highlighting findings and recommending changes.
- Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.
- Implemented business optimization projects and reporting tools that improved efficiency, reduce cost and maximized profit by automating outdated manual processes.
- Developed Performance metrics derived from raw company data to track improvements in organizational efficiency.
- Collaborated with multiple department managers to respond to questions and concerns regarding project details.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Oversaw weekly, monthly and annual recognition programs for both Sales and Service departments.
- Developed and controlled execution of reporting and analytics for multiple operations departments.
Education
Data Mining And Analysis With SAS -
The University of Texas At Dallas
BBA - Business Administration And Management
Bahria University
Skills
- Data manipulation with SQL
- Advanced Excel skills
- Excel and Access automation with VBA
- Power BI
- Snowflake proficiency
- Azure DevOps
- Tableau data visualization
- Data analysis using Python
Timeline
AI Automation Analyst
GEICO, Government Employees Insurance
02.2025 - Current
Senior Data Analyst
Sysco
01.2023 - 01.2025
Data Intelligence Analyst
GEICO
08.2021 - 01.2023
Senior Business Analyst
GEICO
12.2018 - 07.2021
BBA - Business Administration And Management
Bahria University
Data Mining And Analysis With SAS -
The University of Texas At Dallas
Similar Profiles
Ted ChangTed Chang
Insurance Claims Specialist at GEICO, Government Employees InsuranceInsurance Claims Specialist at GEICO, Government Employees Insurance
Jessica GreerJessica Greer
Telephone Claims Representative at GEICO, Government Employees InsuranceTelephone Claims Representative at GEICO, Government Employees Insurance
Danielle JimersonDanielle Jimerson
Customer Service Representative at GEICO, Government Employees InsuranceCustomer Service Representative at GEICO, Government Employees Insurance
Javier PenalozaJavier Penaloza
Warehouse Worker at L&S MechanicalWarehouse Worker at L&S Mechanical
Angela GarciaAngela Garcia
Stylist Sales Associate at David's BridalStylist Sales Associate at David's Bridal