Syed Rizvi
Windsor Mill,Maryland
Summary
Recent graduate from Fortis College’s Massage Therapy program with expertise in therapeutic practices. Skilled in Swedish massage, cupping therapy, and postural assessment, emphasizing client-centered care. Previous experience in store management and security enhances strong organizational skills and attention to detail. Known for maintaining a calm and reassuring presence in all interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
06.2022 - 01.2025
- Greeted guests professionally to foster a welcoming atmosphere while prioritizing safety.
- Acted swiftly during emergencies to minimize risks of damage and injury.
- Patrolled premises using company vehicle, bicycle, and on foot for security monitoring.
- Addressed visitor inquiries regarding facility safety and access control procedures.
- Enforced strict entry protocols to prevent unauthorized access and verify identification.
- Conducted continuous risk assessments and threat analyses to maintain a safe environment.
- Managed access control systems, ensuring accurate records of employee badges for restricted areas.
- Monitored CCTV cameras and alarm systems to identify potential security breaches.
Store Manager
Treasures the Diamond Palace
02.2016 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
LMT - Massage Therapy
Fortis College
Towson, MD10-2025
RHCA - Information Technology
Redforttech
Virginia 02-2013
Bachelor of Arts - Commerce
Punjab University
Pakistan06-2009
Skills
- Customer service
- Advertising and marketing
- Swedish massage
- Cupping
- Ayurvedic massage
- Aromatherapy
- Hot stone massage
- First aid and CPR certified
- Incident reporting
- De-escalation techniques
Accomplishments
- Successfully completed two-week security training program.
- Helped company recover $ 28273 by identifying and reporting internal theft.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 14 staff members.
- Reduced shoplifting rates by 80% through improved surveillance procedures.
- Resolved product issue through consumer testing.
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- Firearms Training Certification - Various State Agencies or Private Institutions.
- CPR/AED Certification
Languages
5,4,3,5,4
Languages
English
Professional
Urdu
Professional
Arabic
Limited
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Security Officer
Allied Universal Security Services
06.2022 - 01.2025
Store Manager
Treasures the Diamond Palace
02.2016 - 03.2022
LMT - Massage Therapy
Fortis College
RHCA - Information Technology
Redforttech
Bachelor of Arts - Commerce
Punjab University
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