SYED RIZVI
Morton Grove,Illinois
Summary
Professional with strong expertise in IT service delivery, adept at managing and resolving technical issues efficiently. Proven track record in enhancing system performance, ensuring optimal uptime, and improving user satisfaction. Highly skilled in troubleshooting, network management, and cybersecurity protocols. Known for fostering team collaboration, adapting to changing demands, and consistently achieving desired outcomes.
Overview
4
4
years of professional experience
Work History
IT Service Specialist
National Express LLC
09.2022 - Current
- Enhanced system functionality through troubleshooting.
- Supervised facility network to detect outages.
- Streamlined IT processes, resulting in increased operational efficiency across departments.
- Overseen Active Directory account management and additional applications.
- Performed installation of company-approved software on computers.
- Implemented computer re-imaging processes via SCCM.
- Collaborated with cross-functional teams to design and deploy system upgrades effectively.
- Configured necessary equipment for corporate office.
- Managed logistics for equipment distribution.
- Led IT service support initiatives to enhance user satisfaction and reduce incident resolution time.
- Provided expert troubleshooting assistance, resolving complex technical issues for end-users promptly.
- Optimized network performance through regular monitoring, troubleshooting, and upgrade initiatives.
- Developed technical documentation to facilitate user training and improve issue resolution times.
- Delivered exceptional customer service, resulting in a high rate of repeat business from satisfied clients.
IT Technician
eBryIT
07.2022 - 08.2022
- Administered software and policy updates on Chromebooks for school districts.
- Successfully completed device enrollment in the school's enterprise account.
- Evaluated devices for malfunctioning components.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Technology Apprenticeship Program
National Association of Broadcasters
09.2021 - 04.2022
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Developed essential skills as a member of the future broadcast talent pool.
- Completed training in broadcast technology and AWS cloud-based systems.
- Collaborated with seasoned mentors in the broadcast field.
- Identified needs of customers promptly and efficiently.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored operations and reviewed records and metrics to understand company performance.
Quality Assurance Tester Internship
Spotlight Education
10.2021 - 03.2022
- Analyzed video content to ensure quality standards in U.S. school districts.
- Conducted thorough evaluations on all assignments to maintain exceptional standards.
- Communicated critical insights to educational authorities.
- Streamlined the organization of results in joint documents.
- Collaborated with team members to ensure timely completion of projects.
- Implemented testing of highly available COTS applications in both Windows and Linux environments.
- Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
- Created and optimized automated testing tools for repetitive tasks.
Education
Bachelor of Science - Information Technology
DePaul University
Chicago, IL06-2024
Skills
- System troubleshooting
- Network monitoring
- Active Directory management
- Software installation
- Cross-functional collaboration
- IT process optimization
Languages
Urdu
Native or Bilingual
Timeline
IT Service Specialist
National Express LLC
09.2022 - Current
IT Technician
eBryIT
07.2022 - 08.2022
Quality Assurance Tester Internship
Spotlight Education
10.2021 - 03.2022
Technology Apprenticeship Program
National Association of Broadcasters
09.2021 - 04.2022
Bachelor of Science - Information Technology
DePaul University