Syed Shah
East Meadow,NY
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Sales Associate
Premium Merchant Funding
Brooklyn, NY
07.2023 - Current
- Performed data entry tasks into company database while communicating with customers over the phone.
- Provided technical support when necessary during calls as part of customer service duties.
- Researched current market trends in order to identify alternative sources of capital for clients.
- Negotiated terms and conditions of loan agreements with lenders.
- Analyzed financial statements, tax returns, credit histories, debt obligations, collateral values, and other information relevant to loan requests.
- Managed customer relationships by providing regular updates on progress towards obtaining desired funding outcomes.
- Prepared financial reports detailing the status of loans, credit analysis and other related activities.
- Examined and verified information in loan application and closing documents.
- Presented loan and repayment schedules to customers.
- Worked with third-party vendors to address and clear loan closing requirements.
- Monitored client accounts to ensure that all payments are made in a timely fashion.
Auto Transporter Broker
Route Runners
Levittown, NY
01.2023 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Answered customer requests with information about product availability and status updates.
- Communicated with individuals within inbound call center setting to complete dispatch support.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Monitored changes in delivery schedule and communicated changes to customers.
- Utilized various software systems to facilitate movement, planning and scheduling.
Business Owner
AT&T
Brooklyn, NY
12.2020 - 07.2022
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept records for production, inventory, income and expenses.
- Kept up-to-date on regulatory changes affecting business operations.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Improved company's quality and productivity by streamlining systems and processes.
- Built and enhanced relationships with clients to boost revenue.
- Managed organizational budget and finances.
- Maintained client records and information in customer database.
- Made financial and logistics decisions in best interest of company.
- Took care of escalated customer concerns to increase satisfaction.
- Developed business objectives and strategies to define goals and methods for achievement.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Manager
Dunkin' Donuts
Uniondale, NY
01.2018 - 11.2020
- Trained employees on additional job positions to maintain coverage of roles.
- Inspected equipment for safety and functionality and completed regular maintenance.
- Emphasized fast, friendly customer service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Coordinated employee schedules according to shift changes and availability.
Valet Attendant
Valet Parking
Nassau, NY
01.2018 - 11.2020
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Greeted customers and took car keys to park vehicles in available spots.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
Hotel Receptionist
Rodeway Inn & Suites
Huntington, NY
06.2016 - 01.2018
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Facilitated successful front desk operations for high-volume hotel.
- Input customer data into reservation systems and updated to reflect room changes.
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Drafted guest invoices and posted charges to individual accounts.
- Monitored reservations to track incoming parties and special events.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
Education
High School Diploma -
East Meadow High School
East Meadow, NY06.2016
Associate of Science -
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Updating logs
- Coordinating documents
- Assisting dispatch
- Maintaining safety
- Assisting customers
- Documentation skills
- Flexible schedule
- Good work ethic
- Planning & organizing
- Critical thinking
- Bookkeeping
- Purchasing and planning
- Issue resolution
- Task delegation
- Schedule management
- Recruiting and hiring
- Supervision and training
- Policy/program development
- Problem resolution
- Cold-calling
- Sales Development
- Payment Processing
- Upselling
- Fraud Detection
- Customer Service
- Negotiation Tactics
- Client Service
- Complex Problem-Solving
Timeline
Sales Associate
Premium Merchant Funding
07.2023 - Current
Auto Transporter Broker
Route Runners
01.2023 - Current
Business Owner
AT&T
12.2020 - 07.2022
Manager
Dunkin' Donuts
01.2018 - 11.2020
Valet Attendant
Valet Parking
01.2018 - 11.2020
Hotel Receptionist
Rodeway Inn & Suites
06.2016 - 01.2018
High School Diploma -
East Meadow High School
Associate of Science -
Queensborough Community College of The City University of New York
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