Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SYED SUFYAN ZAMA

San Antonio,TX

Summary

Dynamic professional with a proven track record at Cognizant Technologies Solutions, enhancing operational efficiency and fostering vendor relationships. Expert in process flows and project management, with a knack for team building and performance monitoring. Achieved significant improvements in process efficiency and customer service, demonstrating a strong commitment to compliance and excellence. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Account Manager

One World Wireless LLC
10.2024 - Current
  • Managed client relationships, ensuring high satisfaction and retention rates.
  • Developed tailored solutions based on client needs and industry trends.
  • Coordinated cross-functional teams to deliver projects on time and within budget.
  • Analyzed market data to identify opportunities for account growth and expansion.
  • Trained junior staff on best practices in account management and client engagement strategies.
  • Prepared detailed reports on account performance, highlighting key insights for stakeholders.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Process Executive

Cognizant Technologies Solutions
06.2022 - 07.2023
  • Collaborated closely with other departments for achieving operational excellence across the organization.
  • Investigated basic issues and escalated more complicated concerns.
  • Answered telephone or online requests and completed interactions quickly to meet productivity goals.
  • Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions.
  • Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
  • Coordinated with IT department to ensure technology infrastructure adequately supported process requirements.

Site Engineer

MM Engineers
01.2021 - 06.2022
  • Checked technical designs and drawings for adherence to standards.
  • Recorded daily events and activities in site diary to evaluate process and improve productivity.
  • Oversaw quality control and health and safety matters for construction teams.
  • Enhanced site safety by conducting regular inspections and enforcing strict adherence to safety protocols.
  • Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
  • Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
  • Supported property condition assessment reports, 3D scanning and retro-commissioning throughout buildings.

Education

MBA - I.T

Ottawa University
Ottawa, KS
10.2024

Civil Engineering

Kg Reddy College of Engineering
11.2020

Skills

  • Escalation procedures
  • Process flows
  • Document processing
  • Compliance
  • Scheduling
  • Vendor relationships
  • Customer Service
  • Multitasking
  • Team building
  • Project Management
  • Performance monitoring
  • Client relationship management
  • Relationship building
  • Customer satisfaction
  • Strategic planning
  • Customer relationships
  • Goal oriented
  • Relationship building and management

Certification

AUTOCAD, STADDPRO, PRIMAVERA, DISTRICT CERTIFIED IN SPORTS.

Timeline

Account Manager

One World Wireless LLC
10.2024 - Current

Process Executive

Cognizant Technologies Solutions
06.2022 - 07.2023

Site Engineer

MM Engineers
01.2021 - 06.2022

Civil Engineering

Kg Reddy College of Engineering

MBA - I.T

Ottawa University

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