Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Syed Tirmizy

Syed Tirmizy

Hotel Management
OAK creek,WI

Summary

CAREEROBJECTIVE More than 20 years’ experience in sales and Customer Services. Over 115+ years of experience in management and supervision. Achieved high Medallia and social media scores and increased revenue by enhancing and empowering staff also by increasing Everyone can sell attitude in every employee. Highly effective in promoting a positive, productive environment. Reputation for excellence and high-quality service to clients. Good eye for detail; well organized, skilled in setting priorities. Resourceful and self-confident; can get the job done, and do it well. Strong knowledge of property management system. Profound knowledge of governmental regulations and safety standards (OSHA, EPA, ADA). Strong interpersonal and communication skills. Great financial management experience (e.g.., ability to analyze P&L statements, Develop operating budgets, forecasting and capital expenditure planning). Remain calm and work well under demanding conditions. Proven record of innovative and effective staff development. Strong commitment, vision and leadership. Effective problem solver; thorough researcher. Well organized and focused in coordinating projects. Strong analytical, writing and research skills. Conscientious and thorough with detail. Equally effective working independently and in cooperation with others. Effective working alone and as a cooperative team leader. Keen perception for extracting important data. Innovative in designing and carrying out projects. Highly motivated to achieve set goals. Successful in mastering new skills through hands-on experience. Graduate degree with emphasis in Humanities. (Sociology, Political Science, Journalism). Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

General Manager

Holiday Inn & Suites
12.2020 - Current
  • Monitor employee performance and conduct regular evaluations to help improve customer service
  • Collect payments and maintain records of budgets, funds, and expenses
  • Welcome and register guests once arrive
  • Resolve issues regarding hotel services, amenities, and policies
  • Organize activities and assign responsibilities to employees to ensure productivity
  • Create and apply a marketing strategy to promote hotel’s services and amenities
  • Coordinate with external parties including suppliers, travel agencies, and conference planners
  • Evaluate hotel performance and ensure compliance with health and safety rules
  • Partake in financial activities including establishing room rates, setting budgets, and assigning funds to
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Launched new, robust business management software system, resulting in improved operational insight and planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.

GENERAL MANAGER

Fairfield Inn & Suites
05.2019 - 10.2020
  • Established and maintain standards of operations that are indicative of the service levels that meet and exceed brand standards
  • Instill professional and guest service philosophy throughout hotel instilling atmosphere in which all guests feel special personalized touch
  • Proactive communications, setting and managing expectations and delivering solid business results
  • I was actively involved in local community and builds strong relationships with local officials, businesses, and customers
  • Ensures property operates within budgetary guidelines, and achieves profit margin goals
  • Increased profits by 25% of property
  • Coach and support operations team to effectively manage occupancy & rate, wages and controllable expenses
  • Coaching direct reports to address problem areas, Align Expectations, and holding team accountable for results by inspecting rooms regularly with housekeeping and maintenance
  • Review reports and financial statements to determine hotel operations performance against budge
  • To keep all cost at or below budgeted guidelines
  • Maximize potential profit of hotel by keeping all departments cost conscious.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.

GENERAL MANAGER

Best Western Beach INN
12.2017 - 04.2019
  • Increased profit by 2,50000 first year, and then increase $1,50000 next year
  • All metrics score increased by 86% and we have achieved President award
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

GENERAL MANAGER

Best Western Naperville Inn
11.2015 - 10.2017
  • Revenue gained $150000 1st year by increasing group revenue at the property
  • Increased OTA reservations and increased the RevPAR by increasing Weekday business
  • Trained front desk staff to get sales lead and worked closely with corporate revenue manager to set up Rate plans
  • Lower the labor cost and 2nd year worked closely with corporate designer team to complete full renovation at the property.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Area General Manager

Days Inn NSR Hotels
11.2012 - 10.2015
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

AREA GENERAL MANAGER

Best western NSR Hotels
04.2012 - 10.2015
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Area General Manager

Sierra Vista Extended Stay NSR Hotels, SV
05.2011 - 10.2015
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Drafted invoices for completed work.

Area General Manager

Motel 6 NSR Hotels
11.2012 - 04.2015
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

General Manager

Main Stay Suites
04.2011 - 11.2012
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.

General Manager

Studio 6 NSR Hotels & KG Hotels
11.2011 - 10.2012
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Assistant General Manager

Days INN & Suites - KG/ NSR Hotels
02.2007 - 03.2010
  • Inspect hotels to gather information and monitor surroundings and decide what needs to be done
  • Make decisions and develop plans and implement new policies for better performance
  • Handle money and record payments onto computer
  • Computers allow managers to know how much money is earned daily or monthly
  • Identify staffs' actions and evaluate whether it meets hotels' standards
  • Estimate the number of rooms needed for special events
  • Managers may monitor the number of open rooms when renting to non-event customers
  • Answer customers' questions, make them feel at home, and build on- going relationships
  • Update what they know about community and help customers understand what they can do in the area
  • Schedule work activities and communicate duties and hours to staff
  • Coach staff on how to do the job and motivate them to finish projects
  • Coordinate front desk staffs' work, and build a team environment
  • Interview applicants and judge the quality of their skills to staff various positions in hotels
  • Direct and coordinate activities of hotel
  • Manage staff, preparing work schedules and assigning specific duties
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

OWNER/ OPERATIONS MANAGER, RETAIL STORES MANAGER

Stores
03.2002 - 01.2007
  • Completes store operational requirements by scheduling and assigning employees; following up on work results
  • Maintains store staff by recruiting, selecting, orienting, and training employees
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Ensures availability of merchandise and services by approving contracts; maintaining inventories
  • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
  • Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
  • Secures merchandise by implementing security systems and measures
  • Protects employees and customers by providing a safe and clean store environment
  • Maintains the stability and reputation of the store by complying with legal requirements
  • Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Contributes to team effort by accomplishing related results as needed
  • Streamlined processing of defective and clearance items to increase productivity by 80%.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

HR/ADMINISTRATION OFFICER

DHL Shipping Solution
08.1999 - 03.2000
  • DIRECTLY MANAGED A GROUP OF ADMINISTRATORS IN ALL
  • PROCEDUERS
  • MAINTAINED ALL LEGAL MATTERS
  • AUDITED ALL PROCESS
  • RELATING TO EMPLOYEE SERVICES PROGRAMS
  • SUPERVISED ALL
  • MAINTANCE BUILDING AND COMPANY VEHICLES
  • PROCESSED ALL
  • EMPLOYEE APPLICATIONS, RESIGNATIONS AND OTHER
  • DOCUMENTATIONS

Education

Certification Computer Information -

INSTITUTE OF LEADERSHIP AND MANAGEMENT

Bachelor of Arts (B.A - Humanities

PUNJAB UNIVERSITY

Skills

  • CAMBRIDGE UNIVERSITY
  • Bradford, Yorkshire
  • Certification
  • English Language
  • ADDITIONALSKILLS
  • Languages
  • FLUENT IN ENGLISH, URDU,
  • PUNJABI, HINDI, LITERATE IN ARABIC /
  • Hispanic
  • Economic Analysis
  • Product Analysis
  • Profit and Loss Accountability
  • Project Planning
  • Cross-Functional Team Management
  • Sales Team Development
  • Total Quality Management
  • Staff Development
  • Staff Training
  • Verbal and Written Communication
  • Profit and Loss
  • Labor Cost Controls
  • Employee Scheduling
  • Communication Skills
  • Client Relations
  • Salary Structure
  • Coaching and Mentoring
  • Budget administration
  • Performance improvement
  • Operations management
  • Sales expertise

Certification

Certified GM Choice Hotels Certified GM Best Western (Active) GM Certified G6 Hospitality Certified GM Marriot

Timeline

General Manager

Holiday Inn & Suites
12.2020 - Current

GENERAL MANAGER

Fairfield Inn & Suites
05.2019 - 10.2020

GENERAL MANAGER

Best Western Beach INN
12.2017 - 04.2019

GENERAL MANAGER

Best Western Naperville Inn
11.2015 - 10.2017

Area General Manager

Days Inn NSR Hotels
11.2012 - 10.2015

Area General Manager

Motel 6 NSR Hotels
11.2012 - 04.2015

AREA GENERAL MANAGER

Best western NSR Hotels
04.2012 - 10.2015

General Manager

Studio 6 NSR Hotels & KG Hotels
11.2011 - 10.2012

Area General Manager

Sierra Vista Extended Stay NSR Hotels, SV
05.2011 - 10.2015

General Manager

Main Stay Suites
04.2011 - 11.2012

Assistant General Manager

Days INN & Suites - KG/ NSR Hotels
02.2007 - 03.2010

OWNER/ OPERATIONS MANAGER, RETAIL STORES MANAGER

Stores
03.2002 - 01.2007

HR/ADMINISTRATION OFFICER

DHL Shipping Solution
08.1999 - 03.2000

Certification Computer Information -

INSTITUTE OF LEADERSHIP AND MANAGEMENT

Bachelor of Arts (B.A - Humanities

PUNJAB UNIVERSITY

Similar Profiles

CREATE PROFILE
Syed TirmizyHotel Management