Syed Uddin
Marysville,OHIO
Summary
Experienced IT professional with over 10 years of hands‑on expertise in Identity and Access Management (IAM) and enterprise‑scale database operations. Specializes in securing access across complex environments, streamlining provisioning workflows, and improving operational efficiency through automation and process optimization. Known for leading high‑impact initiatives that strengthen security posture, enhance compliance, and modernize access governance practices. Brings a proven ability to resolve complex technical issues, collaborate across engineering and business teams, and elevate team performance through training, documentation, and knowledge‑sharing. Recognized for reliability, analytical problem‑solving, and a strong commitment to secure, efficient, and compliant system operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IAM Technology Engineer
JPMorgan Chase & Co.
Columbus, OH
04.2016 - Current
- User & Application Onboarding Support: Consulted with internal stakeholders to onboard users and applications using SQL Developer, MS SQL Server, Toad for Sybase, and Teradata, ensuring secure access provisioning and compliance with enterprise standards.
- RSAM Automation Project Lead: Led the OneConsole testing automation initiative for the RSAM ticketing system by coordinating requirements and deliverables with project owners and development teams.
- Runbook‑Driven Task Execution: Reviewed and followed detailed runbooks to execute user‑submitted tasks across ServiceNow, RSAM, and EURC, ensuring consistent and compliant operational workflows.
- Operational Metrics & Reporting: Generated Splunk reports to track performance metrics, identify bottlenecks, and support troubleshooting efforts across IAM and database operations.
- Production Support & Incident Handling: Delivered accurate production support through effective problem identification, detailed ticket documentation, and clear communication with customers and vendors.
- Change Management Participation: Executed and validated change management activities across PROD, DEV, QA, and UAT environments to support controlled deployments and operational stability.
- P1 Incident Response Leadership: Responded to business‑critical P1 incidents and coordinated with cross‑functional teams to drive timely resolution and root cause analysis.
- Support for Strategic IAM Initiatives: Assisted management with key projects including Oracle automation, SOX access revocations, and RECO remediation efforts.
- Database Collection & Firewall Remediation: Resolved long‑standing issues related to database collections, DMZ server connectivity, and firewall rule configurations.
- Access Automation Development: Automated access provisioning and revocation processes using Java, improving operational efficiency and reducing manual errors.
- Runbook & Onboarding Documentation: Developed and maintained standardized runbooks and onboarding templates to ensure consistent access provisioning across multiple environments.
- ALM Gap Identification for 19c Automation: Identified critical ALM gaps related to admin account onboarding automation for Oracle 19c databases and collaborated with engineering teams to address them.
- Privilege Access Management (PAM) Project Lead: Led an ongoing PAM initiative to identify and remediate SecAdmin entitlements across high‑risk systems.
- Database Efficiency Improvement: Contributed to the Database Efficiency Project by identifying operational gaps and supporting remediation efforts to improve database performance and capacity.
- System & Database Monitoring: Monitored systems and databases using Splunk, ServiceNow, and SecureCRT to proactively identify and resolve performance issues.
- Daily Operational Support: Supported day‑to‑day operations including ticket triage, runbook execution, and change management across multiple environments.
- Cross‑Team Engineering Collaboration: Partnered with engineering teams to remediate capacity gaps and enhance overall database platform efficiency.
- New Hire Training & Mentorship: Trained multiple new hires on performance management, operational workflows, and daily responsibilities to accelerate team readiness.
- Confluence Knowledge Management Leadership: Created and trained multiple teams on building and maintaining Confluence sites for GIAM, centralizing documentation and improving knowledge sharing across the organization.
Oracle Database Analyst
Discover Financial Services
New Albany, OH
11.2012 - 12.2015
- Enterprise Database Monitoring: Monitored systems and services across Oracle, DB2, and Mainframe environments to ensure consistent performance, availability, and reliability.
- Access Control & Privileged Account Governance: Enforced least‑privilege access and privileged account management policies while monitoring database activity to detect anomalies and maintain a secure, compliant multi‑platform environment.
- Backup, Recovery & Monitoring Automation: Automated backup, recovery, and system monitoring processes using Oracle Enterprise Manager (OEM), SecureCRT, and custom shell scripts to improve operational efficiency.
- Advanced Troubleshooting & Diagnostics: Troubleshot system‑related issues using OEM, SecureCRT, Oracle Alerts, and QMF, collaborating with Database Engineering and Operations teams to drive timely incident resolution.
- Disaster Recovery & Continuity Support: Supported disaster recovery and business continuity planning through capacity analysis, backup validation, and proactive system maintenance.
- Stakeholder Collaboration for Operations: Consulted with internal stakeholders to coordinate database operations, resolve incidents, and ensure alignment with business and technical requirements.
- Multi‑Host System Navigation: Navigated multiple hosts and databases using Putty to execute scripts, perform system checks, and validate operational health.
- Cross‑Environment Production Support: Provided production support across Production, QA, and Development environments, ensuring high availability and optimal performance.
- Performance Optimization & RCA Leadership: Identified and resolved database performance bottlenecks, serving as an escalation point for critical incidents and leading root cause investigations.
- Audit‑Ready Documentation & Script Maintenance: Documented and maintained database scripts, stored procedures, triggers, and operational workflows to support audit, compliance, and internal standards.
- Incident, Change & Release Management: Participated in incident, change, and release management processes, including test strategy development, test case execution, and defect tracking.
- Proactive System Health Analysis: Conducted tablespace checks, CPU utilization reviews, and alert log analysis to proactively identify and remediate system issues.
- Environment Refresh & Job Failure Monitoring: Refreshed DB2/Mainframe environments and monitored job failures to ensure data consistency and operational continuity.
- Cross‑Team Project Liaison: Acted as liaison between internal teams and external vendors for database‑related projects, service onboarding, and operational coordination.
- Standards & Procedure Development:
Windows 7 Lead
JPMorgan Chase & Co
Columbus, OH
08.2012 - 11.2012
- Technical Team Leadership: Led a team of 20 technicians in executing a large‑scale Windows 7 Enterprise upgrade project for JPMorgan Chase.
- Enterprise‑Wide System Upgrades: Upgraded more than 5,000 laptops to Windows 7 Enterprise, ensuring smooth deployment and minimal disruption to end users.
- High‑Volume Data & Ticket Management: Created and maintained spreadsheets and tickets containing over 7,000 records using Excel and the Eagle ticketing system to track upgrade progress and issues.
- Laptop Troubleshooting & Issue Resolution: Diagnosed and resolved upgrade‑related laptop issues, ensuring successful migrations and user readiness.
- High‑Volume Support Call Handling: Managed more than 50 support calls per day related to the Windows 7 upgrade, providing timely assistance and escalation when needed.
- Remote Support Expertise: Utilized Windows Remote Assistance, Remote Desktop, VNC, Angry IP, and Angry IP 3.0 to troubleshoot and support remote devices efficiently.
- Ticketing System Proficiency: Demonstrated extensive experience with Eagle and Peregrin ticketing systems to document issues, track progress, and maintain accurate records.
- Microsoft Outlook Support: Applied strong knowledge of Microsoft Outlook to assist users with configuration, troubleshooting, and post‑upgrade functionality.
- Microsoft Office Suite Expertise: Leveraged comprehensive knowledge of the Microsoft Office Suite to support users and ensure compatibility following system upgrades.
Education
Bachelor of Science - Computer Networking
Devry University
Chicago10-2011
Skills
- Database Technologies — OEM 10g/11g/12c, Oracle, Sybase, MS SQL Server, DB2 Mainframe, Teradata
- Risk‑Based Decision Making — Evaluates access requests, entitlement changes, and incident priorities with a security‑first mindset
- Applications & Administrative Tools — SSMS, Toad, SQL Developer, ServiceNow, EPV, TAMS, ITPAM, RSAM, EURC, IBID, SecureCRT, Teradata BTEQwin, Disk Imaging, Remote Desktop
- Cross‑Functional Communication — Collaborates effectively with engineering, audit, compliance, and business teams
- Methodologies — Agile, Waterfall, SDLC, STLC, Defect Life Cycle, Business Intelligence/Data Warehousing
- Incident Leadership — Coordinates teams during P1 events and drives root‑cause analysis with clarity and urgency
- Development & Cloud Tools — AWS, VS Code, GitHub, Concourse (Continuous Integration), Angular
- Process Improvement — Identifies inefficiencies and implements automation or workflow enhancements
- Programming Languages — TypeScript, Java, Python
- Documentation Excellence — Produces clear Runbooks, onboarding guides, and knowledge‑base content that improve team performance
- Web Service Tools — Postman, SOAPUI
- Stakeholder Management — Builds trust with application owners, auditors, and internal partners to support secure operations
- API Testing (CLI) — Newman
- Adaptability — Quickly learns new tools, platforms, and security frameworks in evolving enterprise environments
- Reporting & Monitoring Tools — Splunk, JIRA, Tableau, ServiceNow
- Attention to Detail — Ensures accuracy in access provisioning, entitlement reviews, and compliance reporting
- Integration & Testing Frameworks — Jenkins, GitHub, Data Integration Framework, Concourse
Certification
- Tricentis Tosca Fundamentals (AS1) — Automating Web Application Testing | Completed September 24, 2023
- Tricentis Tosca Fundamentals (AS2) — Optimizing Test Automation with Centralized Test Data | Completed October 5, 2023
- Tricentis Tosca Deep Dive — Automating API Test Cases | Completed November 3, 2023
Timeline
IAM Technology Engineer
JPMorgan Chase & Co.
04.2016 - Current
Oracle Database Analyst
Discover Financial Services
11.2012 - 12.2015
Windows 7 Lead
JPMorgan Chase & Co
08.2012 - 11.2012
Bachelor of Science - Computer Networking
Devry University