Syeda Akter
Jamaica,New York
Summary
Detail-oriented professional with over 4 years of experience in cash handling, customer service, and team leadership. Demonstrated expertise in managing transactions, resolving customer issues, and enhancing operational efficiency. Currently pursuing an A.S. in accounting, with strong financial and interpersonal skills applicable to banking roles. Proven track record as a Shift Manager and Store Manager, excelling in scheduling, team management, and driving revenue growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
New York, USA
05.2022 - Current
- Supervise team members and daily operations, ensuring efficient, high-quality service for over 100 customers per shift.
- Manage cash drawers, prepare deposits, and perform end-of-day reconciliations with 100% accuracy.
- Train and mentor new employees on company policies, safety standards, and service excellence.
- Resolve customer concerns promptly and professionally, maintaining high satisfaction levels.
- Recognized for strong work ethic, reliability, and attention to detail.
Team Member
Taco Bell
New York, USA
12.2021 - 05.2022
- Operated cash register and processed transactions accurately and efficiently.
- Stocked inventory and organized supplies to maintain operational flow.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted testing of software and systems to ensure quality and reliability.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
A.S. - Accounting
Queensborough Community College
Queens, NY12.2025
High School Diploma -
High School for Community Leadership
Jamaica, NY01.2021
Skills
- Cash Handling
- Drawer Reconciliation
- Transaction Processing
- POS Systems
- Customer Service
- Conflict Resolution
- Time Management
- Multitasking
- Fraud Prevention Awareness
- Team Leadership
- Staff Training
- Accounting principles
- Financial reporting
- Microsoft Excel
- Team leadership
- Customer service
- Inventory management
- Workplace safety
- Scheduling expertise
- Operations management
- Employee training
- Customer service focus
- Schedule oversight
- Inventory controls
- Payment processing
- Schedule management
- Inventory control
- Hiring and recruiting
- Budget management
- Business administration
- Excellent communication
- Personnel management
Websites
Languages
English
Professional
Bangla
Professional
Hindi
Professional
References
References available upon request.
Certification
https://alison.com/verify/3cd727b93b
Timeline
Shift Manager
Taco Bell
05.2022 - Current
Team Member
Taco Bell
12.2021 - 05.2022
A.S. - Accounting
Queensborough Community College
High School Diploma -
High School for Community Leadership