Syeda Anza Hussain
Abu Dhabi,United Arab Emirates
Summary
Business Consultant with over 9 years experience as a business and immigration consultant and in client service, public relations, inter-professional collaboration, communication and team work, ranging across various businesses including Nestle, Rolls Royce, Amazon and IKEA. Expertise in building relationships with government, semi-government, private sector and other stakeholder organization in order to achieve organizational goals. Committed towards working in an organization to harbor and harness professional skills while also facilitating the achievement of organizational goals
Overview
10
10
years of professional experience
Work History
Business Consultant
Kinetic HRC
08.2024 - Current
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed complete business plans and operational strategies for new and existing business.
Business and Immigration Consultant
Fragomen
02.2022 - 08.2024
- Managed global accounts and maintain relationships with key stakeholders.
- Provided corporate service to Abu Dhabi based clients
- Advised large account about Fragomen immigration services and advising on the right approach to immigration
- Supported business development activities along with client services team
- Managed operations for consular team, including business visas and documents services for MENA Region.
- Stayed abreast of evolving immigration laws in order to deliver high quality service in relation to global mobility.
- Supervised provision of immigration services to various clients within the MENA region.
- Collaborated with cross-functional and regional teams across Fragomen by sharing knowledge on new policies, changes and laws.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Facilitated training, development and knowledge transition to new joiners.
- Provided end to end services for UAE inbound. processes.
Business Consultant (Registration & Licensing DACC)
DACC
02.2022 - 08.2024
- Acted as the primary point of contact and bridge for global and local partners in the setting and operating companies within Dubai South with preferred licensed and activities
- Handled inquiries related to Freezone Administration for all kinds of visa requirement as a PRO support
- Analyzed and recommended improvements to all internal procedures and oversaw the implementation of process and policy improvements
- Handled inquiries related to registration and licensing for all kinds of licenses required based on the activity and documentation needed for an organizations
- Collaborated with compliance manager and prepare presentations to be presented in all meetings and committees
- Operated various applications online and providing support services by guiding and assisting customers globally and increasing business for Dubai South.
Customer Service Executive
Emirates National Oil Company (CTS BPO)
07.2018 - 02.2022
- Handled ENOC Emergency Line and Food and Beverages Operations
- Followed incident escalation processes and made incident reports via CRM
- Managed all Food and Beverage day to day operations, including Zomato and Talabat Support
- Communicated with ERT as situation demanded.
Logistics Coordinator
The Courier Co.
06.2015 - 11.2015
- Completed documentation by receipting goods
- Conducted stock replenishment
- Regularly checked bulk storage
- Led order marshaling and picking
- Loaded scheduled returns
- Handled inbound and outbound customer calls
- Oversaw customer relations between clients
- Maintained consignment inventory.
Relationship/Sales Representative
Mashreq Bank (Cupola Teleservices)
09.2014 - 12.2014
- Managed Corporate Banking Relationships
- Handled and Managed portfolios
- Delivered excellent customer experiences by helping customers choose the right product or service as per their needs
- Relationship management for credit sales and marketing
- Convinced customers to achieve targets
- Managed sales reports and maintained customer's record.
Operations Coordinator
Dubai Du Telecommunications (InfasME Group)
12.2022 - 06.2013
- Validated customer's applications in CRM received from sales channels
- Sorted rejection and acceptance applications in CRM
- Managed the daily, weekly and monthly application reports
- Coordinated with other departments to minimize application rejection rates
- Coordinated indexing and data entry in the EDMS and CRM systems for all applications
- Prepared customer applications for scanning processes
- Managed and controlled productivity reports for all applications.
Education
Bachelors in Business Management -
University of Wolverhampton-United Kingdom
01.2020
BTEC-HND Diploma in Business - undefined
Westford University
01.2017
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- CRM Software management
- Process Improvement
- Business Planning
- Report Preparation
- Interpersonal relationships
- Communication
- Conflict resolution
- Teamwork
- Customer Service Management
References
References will be furnished upon request
Languages
English
Native or Bilingual
Arabic
Professional Working
Urdu
Limited Working
Timeline
Business Consultant
Kinetic HRC
08.2024 - Current
Operations Coordinator
Dubai Du Telecommunications (InfasME Group)
12.2022 - 06.2013
Business and Immigration Consultant
Fragomen
02.2022 - 08.2024
Business Consultant (Registration & Licensing DACC)
DACC
02.2022 - 08.2024
Customer Service Executive
Emirates National Oil Company (CTS BPO)
07.2018 - 02.2022
Logistics Coordinator
The Courier Co.
06.2015 - 11.2015
Relationship/Sales Representative
Mashreq Bank (Cupola Teleservices)
09.2014 - 12.2014
Bachelors in Business Management -
University of Wolverhampton-United Kingdom
BTEC-HND Diploma in Business - undefined
Westford University
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