Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Syeda-Furva Jaffri

Eastpointe

Summary

Business Administrator and Project Manager with a focus on implementation management and process optimization. Skilled in improving operational efficiency through effective stakeholder communication and strategic workflow planning. Demonstrated ability to align technical solutions with business goals, resulting in measurable outcomes. Dedicated to utilizing innovative project organization techniques to enhance productivity and performance.

Overview

4
4
years of professional experience

Work History

Project Manager – Process & Implementation

Kuehne+Nagel
Detroit
01.2023 - Current
  • Led customer onboarding and implementation projects for Sea and Air Logistics in Central and Northeast U.S. using Kuehne+Nagel’s Global Customer Implementation Methodology.
  • Collaborated with internal stakeholders to define project scope, establish timelines, and ensure seamless onboarding transitions.
  • Mapped and streamlined operational workflows, creating flowcharts to clarify daily roles and responsibilities.
  • Documented SOPs and MOPs with clients and internal teams to enhance onboarding processes.
  • Supported EDI, API integrations, and order management projects to reduce manual tasks and enhance efficiency.
  • Conducted regular project check-ins to manage risks and maintain key documentation throughout each phase.
  • Partnered with global teams to refine internal toolkits, promoting consistency and scalability in implementation processes.

Team Lead, Regional Operations - Northeast Region

Kuehne+Nagel
Detroit
12.2022 - 12.2023
  • Directed operations to establish performance, productivity, and quality assurance targets.
  • Communicated assignments, goals, milestones, and deadlines to team members in collaboration with management.
  • Coordinated with clients to create accounts and ensured timely order fulfillment with operations.
  • Collaborated with team members, customers, and suppliers to enhance service delivery.
  • Reviewed client accounts to verify compliance with company standards and procedures.
  • Streamlined data analysis processes for regional client accounts to improve efficiency.

Supply Chain Analyst

Kuehne + Nagel
Detroit
11.2021 - 12.2022
  • Managed import accounts with emphasis on shipment management and order integration into company database.
  • Advocated for customer service excellence at U.S. Operational Care Center and Overseas Customer Care.
  • Supported customer liaisons by delivering timely information and solutions to inquiries.
  • Maximized profits by preventing file losses and mitigating internal service failures.
  • Facilitated customer onboarding by accurately inputting requirements into company system interface.
  • Maintained accurate custom data within company system to enhance services for customer liaisons.
  • Identified potential challenges and developed proactive solutions to mitigate risks.
  • Utilized order management system to effectively track, monitor, and reallocate daily tasks.

Education

Bachelor of Science - Global Supply Chain Management

Wayne State University – Mike Ilitch School of Business
Detroit, MI
Detroit, MI

Skills

  • Project management and Agile methodologies
  • Risk management and workflow optimization
  • Business process re-engineering
  • JIRA and Confluence proficiency
  • Microsoft Office Suite expertise
  • Process mapping and SOP development
  • EDI and API integration
  • Data visualization and quality assurance
  • Progress reporting and troubleshooting
  • Leadership and stakeholder communication

Accomplishments

Top Performer, Product Management – Recognized for exceptional leadership in product management, consistently exceeding KPIs and driving year-over-year business growth.

Operational Efficiency – Streamlined workflows across import, export, and finance departments at Kuehne + Nagel by implementing a task-based workflow management model, improving process efficiency and cross-departmental alignment.

Onboarding Optimization – Designed and implemented comprehensive onboarding materials for import, export, and finance teams, enhancing knowledge transfer and reducing ramp-up time during new system and process rollouts.

Cross-Functional Process Support – Partnered with the Systems & Process team to troubleshoot and organize candidate group structures across branches, ensuring accurate task mapping to regional lists and smoother operational handoffs.

Timeline

Project Manager – Process & Implementation

Kuehne+Nagel
01.2023 - Current

Team Lead, Regional Operations - Northeast Region

Kuehne+Nagel
12.2022 - 12.2023

Supply Chain Analyst

Kuehne + Nagel
11.2021 - 12.2022

Bachelor of Science - Global Supply Chain Management

Wayne State University – Mike Ilitch School of Business

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