Garrett Isenberg
Staten Island
Summary
Accomplished project manager and a professional tech-savvy creative at Apple with extensive experience in planning, managing, and coordinating multiple special projects. Adapting at supporting organizational activities to ensure goals and objectives are achieved within designated timeframes and budget constraints. Collaborated with leadership to design comprehensive project plans involving assessment, research, and analysis. Expert in overseeing project implementation and evaluating outcomes to ensure success.
Overview
10
10
years of professional experience
Work History
Creative
Apple, Inc.
09.2021 - Current
- Facilitating and instructing lesson plans and presentations in-store, to groups large and small of all skill and age ranges, relating to and specifically for, all current Apple products and their features, Apple Services, Apple accessories, and first-party apps
- Guiding customers with self setup in-store, to groups large and small, as well as one on one, helping with backup restoration, Apple ID sign-ins and troubleshooting, various software updating and troubleshooting, and technical customer inquiries about their devices
- Promoted a positive learning atmosphere by establishing clear expectations and maintaining open communication between customers and colleagues
- Actively pursuing personal learning and development opportunities while working with management to share best practices for customer experience with other team members to improve the store's overall efficiency
- Coordinated technical training and personal development classes for customers
- Boosted customer engagement with interactive online resources, fostering a more dynamic learning environment.
Specialist
Apple, Inc.
06.2017 - 09.2021
- Established fresh ownership structures and tackled technical challenges, resulting in heightened customer loyalty to the brand
- Boosted sales of products, services, and accessories, while disseminating best practices to both colleagues and management through verbal and written communication in meetings
- Provided comprehensive guidance to customers on optimizing the functionality of Apple devices, including assistance with account setup, software installation, and maximizing device capabilities
- Consistently achieved and surpassed monthly sales targets, demonstrating a track record of exceeding quotas
- Participated in ongoing training programs to stay current with Apple product advancements and updates
- Educated customers about product features and benefits to aid in selecting best options for each individual's needs.
SDS Project Manager
Gemological Institute of America (GIA)
04.2015 - 06.2017
- Oversaw high priority SDS (same-day service) precious stones, utilizing proprietary systems to track them and ensure their rapid processing each day for their respective service within the lab
- Demonstrated strong leadership skills in decision-making, problem-solving, and conflict resolution, ensuring smooth operations and customer satisfaction
- Used various software's to track, direct, redirect and ensure timely movement from point to point, while connecting with leaders of all parts of the lab to report any delays or issues to the director
- Cultivated a high-performance culture by providing mentorship, coaching, and professional development opportunities to team members, leading to enhanced employee engagement and retention
- Led cross-functional teams to achieve company objectives, fostering collaboration and driving results through effective delegation and strategic guidance.
Inventory Control
Gemological Institute of America (GIA)
08.2014 - 04.2015
- Organized the sorting of stones based on remaining steps in the grading process, meticulously ensuring accurate movement to the subsequent department
- Oversaw key tasks within the grading process, including cleaning, weighing, color grading, fluorescence testing, and inscription
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates
- Cultivated and maintained strong relationships with suppliers, clients, and industry partners, fostering collaboration and driving mutual success
- Consistently exceeded sales targets, achieving year-over-year revenue growth and profitability
- Developed and implemented inventory control procedures to optimize stock levels, minimize stockouts, and reduce excess inventory.
Education
Psychology -
College of Staten Island
05.2013
High School Diploma -
Susan E Wagner High School
Staten Island, NY06.2011
Skills
- Technical Sales Expertise
- Strategic Planning
- Relationship Building
- Leadership
- Risk Management
- CRM Systems
- Adaptability
- Project planning and development
Timeline
Creative
Apple, Inc.
09.2021 - Current
Specialist
Apple, Inc.
06.2017 - 09.2021
SDS Project Manager
Gemological Institute of America (GIA)
04.2015 - 06.2017
Inventory Control
Gemological Institute of America (GIA)
08.2014 - 04.2015
Psychology -
College of Staten Island
High School Diploma -
Susan E Wagner High School
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