Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Syeda Karim

New Hyde Park

Summary

Dedicated and patient-focused healthcare administrative professional with a strong background in care coordination, member support, prescription processing, and medical documentation. Proven ability to collaborate across departments, manage sensitive information, and maintain exceptional service standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Technician (Part-time)

CVS Pharmacy
New York
12.2023 - Current
  • Processed prescriptions, refills, and insurance verifications with high accuracy.
  • Prepared and packaged medications in adherence to safety protocols.
  • Assisted patients with prescription inquiries and escalated concerns to pharmacists.
  • Supported pharmacists and team members to facilitate smooth daily operations.

Contact Center Quality Assurance Specialist II

CenterLight Healthcare PACE
New York
10.2023 - 08.2025
  • Scheduled care planning appointments and followed up on 90-day visit notes from providers.
  • Coordinated with home care agencies to obtain updated participant contact details.
  • Ensured timely receipt and documentation of visit notes through liaison with CBPCP offices.
  • Managed Care Compass tasks, including PCP assignments and documentation uploads.
  • Assisted with scheduling of CDI appointments as required.
  • Prepared and submitted daily reports detailing care planning status.

Medical Management Specialist I

Empire BlueCross BlueShield HealthPlus MLTC
New York
04.2019 - 10.2023
  • Onboarded new members with empathy, guiding them through plan benefits and services.
  • Verified Medicaid eligibility and resolved coverage issues before enrollment.
  • Collaborated with care managers, social workers, and authorization teams to ensure continuity of services post-discharge.
  • Coordinated with physician offices to obtain necessary documentation for enrollment.
  • Assisted in vendor sourcing, ensuring timely provider authorization.

Coordinator

SarahCare USA
New York
01.2018 - 04.2019
  • Coordinated care visits by aligning staff availability with client needs.
  • Maintained daily communication with caregivers and clients to provide service updates.
  • Prepared compliance reports while upholding quality standards within organizational policies.

Program Officer

Link Up Bangladesh
05.2015 - 12.2015
  • Facilitated workshops and trainings to promote public health awareness.
  • Supervised field implementation by Peer Leaders while liaising with youth key populations.
  • Supported national events such as World AIDS Day and National Youth Day.

Fellow

USAID (Link-Up Project)
05.2014 - 04.2015
  • Facilitated Photo Voice training and community exhibitions to enhance HIV/AIDS awareness.
  • Participated in national planning for awareness campaigns and international conferences, including ICAAP 2012.
  • Conducted program assessments alongside training and monitoring activities to ensure effectiveness.

Education

Master of Public Health -

North South University
Dhaka, Bangladesh

Bachelor of Dental Surgery -

City Dental College
Dhaka, Bangladesh

Skills

  • Problem-solving and conflict resolution
  • Time management and multitasking
  • Team collaboration and relationship building
  • Communication skills and active listening
  • Phone etiquette and product knowledge
  • Customer relationship management
  • Medical coding and documentation
  • Patient onboarding and care coordination
  • Data entry and accuracy
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Certification

  • Medical Coding & Billing AMCA-USA

Languages

English
Full Professional
Hindi
Full Professional
Urdu
Professional
Bengali
Native/ Bilingual

Timeline

Pharmacy Technician (Part-time)

CVS Pharmacy
12.2023 - Current

Contact Center Quality Assurance Specialist II

CenterLight Healthcare PACE
10.2023 - 08.2025

Medical Management Specialist I

Empire BlueCross BlueShield HealthPlus MLTC
04.2019 - 10.2023

Coordinator

SarahCare USA
01.2018 - 04.2019

Program Officer

Link Up Bangladesh
05.2015 - 12.2015

Fellow

USAID (Link-Up Project)
05.2014 - 04.2015

Master of Public Health -

North South University

Bachelor of Dental Surgery -

City Dental College

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