Syeda Shah

• · Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• · Applied administrative knowledge and courtesy to explain procedures and services to patients.
• · Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• · Met customer call guidelines for service levels, handle time and productivity.
• · Used Athena IDX, Cerner, and Salesforce CRM to schedule appointments.
• · Scheduled appointments and assisted with referrals.
• · Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
• · Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• · Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• · Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.

· Provided resources for patients with concerns, questions related to billing, and any other concerns.

· Provided verbal/written communication skills for frequent and challenging contact with physicians, employees, patients and patient families, while providing patience and compassion.

· Coordinated surgical procedures with multiple hospitals and surgery centers.

· Scheduled and obtained pre-operative testing/authorizations..

· Updated daily operating room calendars with accurate appointment schedules.

· Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

· Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs (Epic EHR).

· Applied administrative knowledge and courtesy to explain procedures and services to patients.

· Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.

· Received and routed laboratory results to correct clinical staff members.

· Coordinated with ancillary departments such as radiology and laboratory services for efficient surgical planning.

• · Welcomed guest's and provided sufficient information about the various banquet & group guest room options.
• · Contributed to annual budget planning by setting realistic sales targets based on historical data and market trends.
• · Worked closely with the Regional Director of Sales to market and promote all events, workshops.
• · Aided in the production of marketing material and brochures.
• · Demonstrated talent in resolving customer complaints and answering customer queries in person, email, and on the phone.
• · Tracked Sales numbers and prepared reports on a weekly and monthly basis.
• · Entered all information pertaining to groups and banquets, to generate required contracts.
• · Worked flexible hours across night, weekend, and holiday shifts.
• · Developed customized proposals tailored to each potential client’s needs, improving conversion rates from inquiries to bookings.
• · Attended and participated in conferences and trade shows to generate new leads, network and drive business.
• · Boosted revenue through upselling hotel services, amenities, and group offerings during the sales process.
• · Streamlined communication between departments to ensure seamless event execution, resulting in positive client feedback.
• · Negotiated advantageous contracts with vendors that resulted in cost savings without sacrificing quality or service standards.

• Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
• Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
• Trained new front desk staff members, improving overall team performance and knowledge.
• Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
• Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
• Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
• Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
• Collected room deposits, fees, and payments.
• Implemented successful strategies to increase customer satisfaction.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.