Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Syeda Talukder

Louisvile,KY

Summary

Proven leader with extensive experience at TJX Companies, adept in customer service management and strategic planning. Excelled in mentoring teams for peak performance, enhancing customer satisfaction, and driving sales growth. Skilled in Microsoft Office Suite and fostering teamwork, consistently achieving beyond set goals with a focus on results.

Overview

5
5
years of professional experience

Work History

Asistant Store Manager

TJX Companies
02.2024 - Current
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Customer Service Manager

TJX Companies
05.2022 - 02.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

    • Key Carriers

    TJX Companies
    08.2019 - 04.2022
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.

    • Education

    Masters In Political Science - Police Science

    National Universities
    Bangladesh
    03.2007

    Bachelor Of Political Science - Political Science

    National Universities
    Bangladesh
    03.2005

    Skills

    • Problem-Solving
    • Customer experience
    • Customer Service and Engagement
    • Retail Operations
    • Inventory Control
    • Store Organization
    • Time Management
    • Team Building and Leadership
    • Store Opening and Closing
    • Attention to Detail
    • Customer Service Management
    • Staff Supervision
    • Stock management
    • Team Management
    • POS Systems
    • Employee Scheduling
    • Hiring and Training
    • Upselling and Cross Selling
    • Pricing and Markdowns
    • Work Planning and Prioritization
    • Mentoring and Coaching
    • Goals and performance
    • Display Setup
    • Sales expertise
    • Sales Techniques
    • Strategic Planning
    • Microsoft Office Suite

    Languages

    Bengali
    Native or Bilingual
    Hindi
    Limited Working

    Timeline

    Asistant Store Manager

    TJX Companies
    02.2024 - Current

    Customer Service Manager

    TJX Companies
    05.2022 - 02.2024

    Key Carriers

    TJX Companies
    08.2019 - 04.2022

    Masters In Political Science - Police Science

    National Universities

    Bachelor Of Political Science - Political Science

    National Universities

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    Syeda Talukder