Syeda Zahra
Brooklyn,United States
Summary
Organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Care Coordinator
Open Door Home-care Services
2024.05 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Administrative Assistant
Delta Contractors
2021.12 - 2022.06
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Entered data into spreadsheets using Microsoft Excel or other similar programs
- Responded to customer issues to provide immediate resolution and improve retention
- Processed invoices for payment using accounting software applications
Customer Service Representative
Al- Shifa Medical And Dental Associates
2018.11 - 2021.07
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
Education
Bachelor Of Science -
New York City College Of Technology Of The City University Of New York
Brooklyn, New York05.2024
Skills
- Customer service
- Data Entry
- Organizational Skills
- Computer Skills
- Time Management
- Recordkeeping
- Patient Scheduling
- Dental Terminology
- Administrative Support
- Insurance Billing
Languages
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
English
Full Professional
Timeline
Care Coordinator
Open Door Home-care Services
2024.05 - Current
Administrative Assistant
Delta Contractors
2021.12 - 2022.06
Customer Service Representative
Al- Shifa Medical And Dental Associates
2018.11 - 2021.07
Bachelor Of Science -
New York City College Of Technology Of The City University Of New York
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