Hi, I’m
Syeda Zahra
Austin,TX
Summary
Am a Detail-oriented with a strong commitment to patient care, eager to learn and develop in a medical environment. Foundational understanding of medical terminology and electronic health records, ready to quickly acquire additional knowledge. Prepared to utilize and enhance skills in patient interaction and administrative support as a Medical Assistant. Personable and compassionate candidate with strong communication skills dedicated to providing quality patient care. Understanding of medical terminology and proficiency with electronic health records further enhance ability to support healthcare teams. Focused on delivering exceptional patient experiences and contributing to efficient clinical operations.
Overview
3
years of professional experience
1
Certification
2
years of post-secondary education
Education
Akins High School Austin, TX
High school diploma from Social Service Academy
University Overview
- 3 GPA
- Completed AP course in Biology & Anatomy
- Social Service Academy (SSA)
Austin Community College Austin, TX
Associate's degree pre med from pre med
01.2023 - Current
University Overview
- Continuing education in CMA.
- Will be receiving Associate of Science (A.S.) in 2025.
- starting Bachelor of Science (B.S.) in 2025.
Austin Community College Austin, TX
Certification in CMA from Continuing Education Healthcare
10.2024
University Overview
- Relevant Coursework: Medical terminology & Phlebotomy
Work History
Allied Universal Security Services
Security Officer
11.2022 - Current
Job overview
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Managed 20-30 incoming calls , received and sent over 20 emails per day from clients .
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access each person
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Victoria's Secret
Sales Associate
06.2022 - 08.2022
Job overview
- Responsible for the retail department, educated customers about different products
- responsible for store displays, stocked the floor, provided pleasant customer service, conducted credit card transactions through POS System, placed orders, up-sold customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Nordstrom Rack
Retail Associate
08.2021 - 11.2021
Job overview
- Neatly stocked merchandise on sales floor, maintained cleanliness of the floor, maintained a high level of service across the store and to the customers.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Taco Cabana
Cashier and Drive Thru Attendant
06.2021 - 07.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Skills
- Customer service (4years)
- Medical terminology knowledge
- Patient Scheduling
- Multilingual
- Microsoft (Excel,Word)
- Communication Skills
- Writing Skills
- Vital Sign Monitoring
- Documentation review
- Phlebotomy
- Reliable team player
- Electronic Medical Records
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Professional Working
Spanish
Professional Working
Portuguese
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Healthcare & Medicine
Volunteering
Fashion
Reading
Travel
Music
Dancing
Shopping
Organizing
Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
On-SiteHybridImportant To Me
Flexible work hoursCareer advancementWork-life balanceSimilar Profiles
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