Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Syeda Zainab

Las Vegas

Summary

Dynamic insurance agent with a proven track record at AT&T, excelling in client relations and policy renewals. Leveraged strong negotiation skills to enhance client retention and successfully cross-sell products, achieving sales targets. Committed to professionalism and ethics, fostering trust through personalized service and effective communication.

Overview

8
8
years of professional experience

Work History

Insurance Agent

AT&T
04.2024 - 07.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.

Schedule Coordinator

Wynn Las Vegas
01.2023 - 01.2024
  • Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
  • Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
  • Enhanced customer satisfaction with timely coordination of appointments and service requests.
  • Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
  • Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
  • Organized company-wide events such as conferences, workshops, and training sessions by coordinating schedules, venues, and resources efficiently.

Scheduling Coordinator

Bellagio Hotel and Casino
03.2022 - 10.2022
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.

Customer Service Representative

Aspen Careers
04.2020 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Receptionist

Mind Miracle Therapy
09.2019 - 02.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.

Personal Assistant

Real Estate & Business Opportunities Pcg.business Center
01.2017 - 08.2018
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.

Education

High School Diploma -

Silverado High School
Las Vegas, NV

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • Client relations
  • Auto insurance
  • Client needs analysis
  • Client retention
  • Account management
  • New client acquisition
  • Life insurance
  • Policy writing
  • Upselling
  • Negotiation
  • Health insurance
  • Policy renewals
  • Client account management
  • Property insurance
  • Marketing management
  • Email marketing
  • Industry regulations
  • Leads prospecting
  • Operations management
  • Business planning
  • Claims reporting systems
  • Lead development
  • Marketing strategies
  • Deductible expense identification
  • Financial analysis software
  • Asset protection expertise
  • Revenue generation
  • Vision and dental insurance
  • Legal codes
  • Territory expansion
  • Cold calling
  • Client assessment
  • Private insurance
  • Insurance program management
  • Property examination
  • Policy adjustment
  • Insurance product promotion
  • Trade policy

Languages

Urdu
Native or Bilingual

Timeline

Insurance Agent

AT&T
04.2024 - 07.2025

Schedule Coordinator

Wynn Las Vegas
01.2023 - 01.2024

Scheduling Coordinator

Bellagio Hotel and Casino
03.2022 - 10.2022

Customer Service Representative

Aspen Careers
04.2020 - 01.2021

Receptionist

Mind Miracle Therapy
09.2019 - 02.2020

Personal Assistant

Real Estate & Business Opportunities Pcg.business Center
01.2017 - 08.2018

High School Diploma -

Silverado High School

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