Open To Work
Syeda Morshed
Northville
Summary
Dynamic healthcare executive with extensive experience at Berkley Urgent Care, excelling in revenue cycle management and regulatory compliance. Proven track record in enhancing operational efficiency and staff performance, leading to a significant reduction in readmission rates. Adept at fostering strong relationships with patients and stakeholders while driving strategic initiatives for growth.
Overview
16
16
years of professional experience
Work History
COO/Medical Practice Manager
Berkley Urgent Care/Express Health Urgent Care
Berkley/Redford/Southfield/Dearbprm
11.2020 - Current
- Establish and implement effective workplace procedures.
- Ensure policies and best practices are up to industry standards and government regulations.
- Hire, train and monitor administrative staff.
- Organize patient records using electronic health records keeping.
- Supervise daily practice operations such as billing, debt collections, security and occupational health and safety closely and efficiently.
- Monitor the inventory for medications and medical equipment and organize for resupply.
- Interact with patients and address their complaints.
- Coordinate regular staff meetings and performance reviews.
- Collaborate with Physicians to develop business strategies and patient services.
- Overlook billing closely and effectively with the goal of increasing yearly revenue.
- Managing P & L and responsible to create monthly statements.
- Directed daily operations for urgent care facilities across multiple locations.
- Implemented policies to enhance patient care and operational efficiency.
- Oversaw staff recruitment, training, and performance management processes.
- Collaborated with medical directors to align clinical practices with organizational goals.
- Managed budgets and resource allocation for urgent care services.
- Established systems for quality assurance and compliance with health regulations.
- Facilitated communication between departments to improve workflow and service delivery.
- Developed strategic plans to expand urgent care services in the community.
- Collaborated with other C-level executives in developing business strategies.
- Assisted in budgeting process by evaluating costs and allocating resources appropriately.
- Advocated for corporate social responsibility programs that benefit employees, communities, and environment.
- Identified areas for improvement within the organization's processes or services offerings.
Revenue Cycle Specialist
Doctive LLC
01.2023 - 09.2025
- Review and accurately code patient diagnoses and procedures for insurance billing.
- Ensure that all services provided are correctly documented and billed according to regulations.
- Submit and track insurance claims to ensure timely reimbursement.
- Investigate and resolve rejected or denied claims by providing the necessary documentation or corrections.
- Verify patient insurance coverage and benefits prior to services being rendered.
- Confirm that the insurance information is up-to-date and accurately recorded in the system.
- Post payments and adjustments to patient accounts accurately.
- Reconcile payments received with insurance and patient billing statements.
- Follow up with patients on outstanding balances, and work to resolve any payment issues.
- Collaborate with insurance companies to ensure claims are paid according to contract terms.
- Ensure all processes adhere to healthcare regulations, including HIPAA, and payer-specific requirements.
- Maintain proper documentation for audits and compliance reviews.
- Provide excellent customer service to patients and insurance companies, addressing billing inquiries, or disputes in a timely and professional manner.
- Offer assistance to patients regarding payment options and account information.
- Assist in the preparation of financial reports related to the revenue cycle.
- Analyze trends in denials, collections, and reimbursements to identify areas for improvement.
- Work closely with other departments (e.g., clinical, administrative, and financial teams) to resolve billing issues and improve overall revenue cycle processes.
- Managed patient account inquiries and resolved billing discrepancies efficiently.
- Analyzed revenue cycle processes to identify areas for improvement.
- Educated staff on compliance standards and billing procedures regularly.
- Trained new employees on revenue cycle management systems and workflows.
Staff Manager
Internal Medicine Associates
Michigan
08.2018 - 11.2020
- Initiated and completed credentialing processes for medical staff, including appointments and clinical privileges.
- Supported medical staff by addressing inquiries regarding bylaws, rules, and regulations.
- Maintained and updated medical staff database for accurate profile information.
- Demonstrated strong customer relations with patients and practitioners through effective communication.
Operations Manager (Consultant)
Beit Alpha Foundation
Dearborn
06.2015 - 11.2020
- Managed daily relationships with vendors, executives, and contractors while reporting significant activities to management.
- Executed diverse administrative tasks, including managing a dynamic calendar and preparing confidential correspondence.
- Coordinated complex business plans, agendas, and compiled documents for project meetings.
- Oversaw HR functions by tracking and reporting on recruitment tools and metrics.
- Analyzed company-wide analytics, providing insights on key performance indicators.
- Drafted letters, agendas, and recorded meeting minutes for effective communication.
- Revised contracts and facilitated negotiations to ensure favorable terms.
- Organized conferences and maintained office supplies while managing special projects.
Medical Transcriptionist Supervisor
Internal Medicine Associates
Southgate
01.2017 - 05.2018
- Managed front office operations and trained staff on EMR utilization.
- Transcribed medical dictations accurately for physicians in a busy internal medicine practice.
- Assisted physician with patient scheduling and recorded histories in EMR Workforce.
- Verified insurance information to streamline billing processes.
- Billed patients using updated ICD 10 and CPT codes to enhance service quality.
- Responded to patient inquiries and sent e-prescriptions on behalf of physician.
- Identified care gaps in patient charts and executed relevant follow-ups.
- Administered client surveys and ensured timely responses to feedback.
- Promoted client awareness of available corporate resources and initiatives.
Resident Physician
MAG Osmani Medical College
Sylhet
06.2012 - 06.2013
- Apprenticed in internal medicine, including pulmonary, hematology, cardiology, gastroenterology, rheumatology, endocrinology, infectious diseases, nephrology, and surgery.
- Achieved 12-15 percent reduction in readmission rates through effective resource utilization and disease prevention management principles.
Assistant Medical Officer in Pediatric Department
North East Medical College
Sylhet
01.2010 - 06.2013
- Executed comprehensive patient examination, diagnosis, admission, treatment, and follow-up in 150-bed private hospital.
- Performed direct inpatient medical duties in internal and pediatric medicine, including patient examinations and test interpretations.
- Managed admissions and discharges on pediatric wards, conducting thorough pre- and post-operative assessments.
- Assisted pediatricians with various diagnostic and therapeutic procedures, including joint aspirations and biopsies.
- Interpreted pulmonary function tests and ECGs to facilitate accurate diagnoses for pediatric patients.
- Supported Senior Pediatrician during daily rounds, confirming outpatient schedules for evening clinic.
- Recorded patient histories into electronic medical record system to ensure data accuracy.
- Streamlined communication with medical staff to enhance efficiency amid challenges in Bangladesh's healthcare system.
Education
MBA - Business Management
Anglia Ruskin University
London,UK01.2019
Bachelor of Medicine and surgery - Medicine and Surgery
Cumilla Medical College
Cumilla, Bangladesh01.2012
Skills
- Revenue cycle management
- Electronic health records
- Regulatory compliance
- Staff training and development
- Medical billing procedures
- Customer relationship management
- Performance management
- Human resources management
- Operations management
- Facilities management
- Mergers and acquisitions
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
HybridOn-SiteRemoteSalary Range
$95000/yr - $200000/yrTimeline
Revenue Cycle Specialist
Doctive LLC
01.2023 - 09.2025
COO/Medical Practice Manager
Berkley Urgent Care/Express Health Urgent Care
11.2020 - Current
Staff Manager
Internal Medicine Associates
08.2018 - 11.2020
Medical Transcriptionist Supervisor
Internal Medicine Associates
01.2017 - 05.2018
Operations Manager (Consultant)
Beit Alpha Foundation
06.2015 - 11.2020
Resident Physician
MAG Osmani Medical College
06.2012 - 06.2013
Assistant Medical Officer in Pediatric Department
North East Medical College
01.2010 - 06.2013
MBA - Business Management
Anglia Ruskin University
Bachelor of Medicine and surgery - Medicine and Surgery
Cumilla Medical College
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