Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Software
Work Preference
Timeline
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Syeda Abbas

Syeda Abbas

Little Elm,TX

Summary

Detail-oriented Software Consultant with 8 year background designing, configuring and testing software. Comprehensive knowledge of software development lifecycles. Excellent analytical and documentation skills with remarkable project management abilities.

Overview

9
9
years of professional experience
1
1
Certification
2
2
Language

Work History

IAM Consultant

Stand8 | City National Bank
01.2022 - Current
  • Streamlined user provisioning processes by implementing automated workflows and tools across all City National Bank application.
  • Reduced operational costs through optimization of identity management systems and processes.
  • Implemented multi-factor authentication to increase system protection and reduce unauthorized access risks.
  • Collaborated with cross-functional teams to ensure seamless integration of IAM solutions into existing infrastructure.
  • Ensured regulatory compliance by incorporating industry standards such as GDPR, HIPAA, or SOX into IAM programs as needed.
  • Managed IAM projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Analyzed clients' existing identity management systems, identifying areas for improvement and providing recommendations for enhancements.
  • Developed customized IAM solutions for clients, resulting in streamlined processes and enhanced security.
  • Improved IAM security by conducting regular audits and assessments of user access rights.
  • Created comprehensive documentation for IAM policies, procedures, and technical requirements to facilitate knowledge sharing among team members.
  • Successfully migrated legacy identity systems to modern platforms increasing security, efficiency, and scalability.
  • Conducted training sessions for end-users and IT staff on proper usage of IAM tools and best practices, increasing overall compliance rates.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.

IT Project Manager

Cognizant Technology Services | Verizon
08.2021 - 10.2022
  • Oversight of development teams responsible for execution of custom bolt-on application projects within HR domain.
  • Led system integration efforts, working closely with internal teams to ensure seamless transitions.
  • Managed all aspects of project development, from defining development requirements, UI/UX design, and implementation to comprehensive testing (end-to-end, System Integration Testing/SIT, User Acceptance Testing/UAT), training, migration, release, monitoring, ongoing support, and enhancements.
  • Established and maintained effective collaboration with multiple cross-functional teams, including architects, Back-End (BE) and Front-End (FE) developers, designers, technical leads, Project Management Office (PMO) team, and customers, ensuring alignment and synergy throughout project lifecycles.
  • Efficiently managed and tracked project deliverables, milestones, and change control processes, maintaining detailed Risk, Assumptions, Issues, and Dependencies (RAID) log to proactively address potential obstacles.
  • Developed comprehensive work breakdown structures, timelines, and integration points, and continuously monitor progress metrics to ensure timely and efficient project execution.
  • Defined and led execution of development iterations, facilitating critical design reviews and demonstrations of wireframes, Proof of Concepts (POCs), and Back-End (BE) services to maintain alignment with project objectives.
  • Conducted scrum ceremonies to maintain agile development practices and ensure teams are on track with sprint goals and deliverables.
  • Managed execution and tracking of key performance metrics for internal process improvement initiatives and product development activities to enhance operational efficiency and product quality.
  • Effectively managed and coordinate both onsite and offshore development teams, including collaboration with Verizon India, to leverage global resources and expertise for project success.

IT Project Manager

Dell Technologies Inc. | AT&T
01.2021 - 08.2021
  • Designed and developed custom Business Intelligence (BI) reports utilizing Microsoft SQL Reporting Services.
  • These reports played crucial role in gathering, manipulating, and loading data for ERP dashboards.
  • Conducted daily communication sessions with development team to ensure alignment, progress tracking, and issue resolution, fostering effective collaboration.
  • Assumed responsibility for reviewing, maintaining, and approving budgets and costs associated with AT&T retail store hardware and software procurements.
  • This role required close collaboration with manufacturing team to optimize resource allocation.
  • Managed review and escalation of ServiceNow break-fix tickets, collaborating closely with DevOps to expedite issue resolution, enhancing operational efficiency.
  • Maintained comprehensive oversight of all facets related to PC migration and imaging for retail sites.
  • This encompassed managing procurement process (ordering, cost assessment, and delivery), onboarding, training, and break-fix procedures.
  • Fostered effective communication with vendors, management, marketing teams, and technical staff to ensure smooth execution of Business as Usual (BAU) operations.
  • Conducted forecasting analyses to project foot traffic for retail sites, facilitating data-driven decision-making for future hardware rollout projects, ensuring optimal resource allocation.
  • Skillfully composed, reviewed, and managed Requests for Proposals (RFPs), critical aspect of vendor selection and contract procurement, ensuring organization engaged with qualified partners.

Project Manager

Leidos | Entergy
04.2019 - 12.2020
  • Planned procurement and implementation of hardware refresh.
  • Collaborated with cross-functional teams to develop effective migration solutions for various project requirements.
  • Improved overall project efficiency through initiating regular status updates and progress tracking mechanisms.
  • Implemented and managed production of IT asset life cycle management status reporting, metrics, and benchmarks.
  • Maintained IT asset inventory and ensure timely refresh of devices via User State Migration Tool (USMT).
  • Implemented continuous improvements to service delivery based on customer feedback.
  • Handled hardware asset provisioning, maintenance, and secure disposal through DSC (Distribution Service Center) within manufacturing systems.
  • Coordinated software development and upgrades for testing and deployment between applications team, vendor, and client.
  • Acted as liaison across various IT teams, facilities, and vendors to ensure smooth delivery of projects and services.
  • Presented on weekly progress presentation between enterprise, nuclear, substation and data centers.

Client Success Manager

Video Tech Services
04.2016 - 03.2019
  • Oversaw execution of various ad campaigns for corporate Audio-Visual clients.
  • Managed client complaints/concerns efficiently to ensure account retention.
  • Reported on consumer bounce rates.
  • Created content and reported on click-through engagement.
  • Analyzed email consumer behavior to provide recommendations to improve strategy.

Logistics Coordinator

Los Angeles Unified School District
01.2015 - 04.2016
  • Managed marketing budget for the school year for a charter school.
  • Coordinated and prepared material for conferences, seminars, meetings and off-site events.
  • Conducted regular assessments of program effectiveness, making adjustments as needed for continuous improvement.
  • Collaborated with faculty to develop and implement innovative academic programs.
  • Led the development of policies and procedures to ensure compliance with university standards and regulations.
  • Coordinated multi-departmental efforts to promote a safe and inclusive campus environment.
  • Created content for accounting functions including, but not limited to, processing expenses reports, tracking budgets, and processing payroll for exempt and non-exempt employees.
  • Served as a key contributor in marketing efforts including creating strategies and disseminating digital content for school two charter school campuses.

Education

Bachelor’s Degree - Communication Sciences

Texas Women’s University
Denton, TX
12.2014

Skills

  • Project Management
  • Access Control Management and Implementation
  • Multi-Factor Authentication
  • API Security
  • IAM System Migration
  • OAuth and OpenID Connect
  • SAML Implementation
  • Client Relationship Management
  • Business Analysis
  • ServiceNow
  • Cybersecurity

Certification

  • Certified Scrum Master (CSM) 2020-2025
  • PMP

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

ServiceNow

Microsoft Suite

Microsoft Planner

JIRA

Adobe Cloud

Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Important To Me

Career advancementPaid sick leave4-day work weekPaid time offWork from home option

Timeline

IAM Consultant

Stand8 | City National Bank
01.2022 - Current

IT Project Manager

Cognizant Technology Services | Verizon
08.2021 - 10.2022

IT Project Manager

Dell Technologies Inc. | AT&T
01.2021 - 08.2021

Project Manager

Leidos | Entergy
04.2019 - 12.2020

Client Success Manager

Video Tech Services
04.2016 - 03.2019

Logistics Coordinator

Los Angeles Unified School District
01.2015 - 04.2016

Bachelor’s Degree - Communication Sciences

Texas Women’s University

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Syeda Abbas