Syeda Farhna Begum

About the Company: Alpheaus is a recruitment agency, its main client is Kyndryl PTD Ltd, Kyndryl Ptd Ltd is the world's largest provider of IT infrastructure company, they provide data and AI services, Cloud services, digital workplace services, and networks.

Job Details:

• Assist in the operations of the client (Kyndryl Ptd Ltd) Service Desk Team.

• Schedule regular meetings and record decisions (e.g., assigned tasks and next steps).

• Break projects into doable tasks and set timeframes and goals.

• Prepare and provide documentation to internal teams and key stakeholders.

• Retrieve necessary information (e.g., user/client requirements and relevant case studies).

• Assist in tracking expenses and predicting future costs.

• Monitor project progress and address potential issues.

• Coordinate quality controls to ensure deliverables meet requirements.

· Uploading MEF3 and resolving tickets performed inside the user administration tool.

· Prepare daily/weekly/monthly contractors' resource status and update the Excel list.

· Raising onboarding and offboarding ID records and generating onboard and offboard IDs using the SAP Fieldglass app.

· Creating new badges for the new service desk team members and creating access for the new service desk team members in the service desk room.

• Measure and report on project performance & act as the point of contact for all participants.

Roles:

• To do database calling for the existing raw customer.

• To promptly check and respond to emails, E:X: Typing letters, memos, and quotations.

• To do all commercial and tender quotations and monitor MYOB systems.

• To update MYOB for the database.

• coordinate and work with the salesperson team.

• To update HubSpot on sales opportunities and getting leads.

• To ensure leads are assigned and attended to by the salesperson in 2 hours.

• Coordinate with the marketing department on the monthly events with its preparation.

• To check and ensure all tasks are completed and followed up accordingly for the customer.

Roles:

· Handling incoming & outgoing correspondences.

· Quoting the provision items from the inquiry vessels and sending quotations.

· Purchasing the provision items for the confirmed order vessels.

· Arranging and sending the purchase order to a local supplier.

· Arranging transportation and conform timing for loading vessel.

· Maintaining an effective filing system.

· Preparing invoice for shipping copy and file copy.

· Editing and amending price lists and quantities inside the system from the local supplier.

· Liaise with customers and local suppliers.

· Multi-task in general Administration support involves telephone.

Roles:

· Generate reports and letters from the remote desktop.

· Uploading bills from the system.

· Customer detail upload and placement inside the system.

· Generate queries and update customer payments.

· Multi-task in general Administration support involving and answering a telephone call.

· Customer letter update and upload inside the remote desktop.

· Other ad hoc duties.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Be friendly and behave with customers and counterchecking.