Syeda Fatima Hasan
Hollywood,United States
Summary
To seek and maintain full-time position as Research Specialist that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Branch Coordinator
Truist Bank
Pembroke Pines, FL
06.2015 - 06.2022
- Remained calm and professional in stressful situations.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services resulting in client retention.
- Maintained scheduling for branch to keep shifts appropriately staffed.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Complied with established internal controls, policies and procedures.
- Assisted Branch Leader and Branch Operations Partner with special projects, branch audits and additional job duties.
- Supervised branch operations and made continuous improvements in each area.
Customer Service Manager
Wells Fargo
Hollywood, FL
08.2013 - 08.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed over 40 customer calls per day.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Introduced higher standards for customer service and increased efficiency by streamlining operations
Education
Bachelor of Science - Applied Behavior Analysis
Florida International University
Miami, FL08.2012
Bachelor of Arts - Finance
Florida International University
Miami, FL08.2012
Skills
- Exceptional Customer Service and telephone skills
- Knowledgeable of Banking Regulations including Bank Secrecy Act and Anti Money Laundering
- Adaptable to Changing Conditions
- Branch Management
- Strong Multitasking Skills
- Proficient skills in Microsoft Office, database management and Adobe
- Strong written and verbal communication skills
- Problem Anticipation and Resolution
- Prioritizing and Planning
- Corporate Standards
- Attention to Detail
- In-Depth Research
Timeline
Branch Coordinator
Truist Bank
06.2015 - 06.2022
Customer Service Manager
Wells Fargo
08.2013 - 08.2014
Bachelor of Science - Applied Behavior Analysis
Florida International University
Bachelor of Arts - Finance
Florida International University
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