Summary
Overview
Work History
Education
Skills
Timeline
Generic

Syedah Bowden

Norfolk Virginia,VA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sentara
10.2023 - Current
  • Responsible for all areas of customer service as it pertains to the acquisition and/or retention of members. Performs routine & complex servicing of operational issues for providers, members, benefit administrators (BAs) & brokers. Serves as the subject matter expert in customer operations for benefit administration, claims, pharmacy issues, group set up, enrollment, billing and broker commission issues.


Life Protect 24/7

Katherine
07.2023 - 08.2023
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.

Crew Member

Hardee's
04.2023 - 07.2023
  • Smile and greet guests and request order immediately upon arrival.
  • Take orders and enter them into the point of sales terminal accurately.
  • Suggestive sell and answer menu questions.
  • Collect money and provide accurate change.
  • Assemble orders, including condiments and other service items needed or requested.
  • Ensure that guests receive only quality products.
  • Thank guests and invite them to return.
  • Serve guests within designated service time.
  • Keep sales area clean, organized and stocked.
  • Clean and stock beverage bar.
  • Clean dining room tables and seating.
  • Clean and stock restrooms.
  • Sweep and mop dining room and restroom floors frequently. Clean up spills immediately.
  • Assist other sales representatives as needed.
  • Maintain a cooperative, harmonious working relationship with management and fellow team members.
  • Ensure personal appearance meets company standard and displays professionalism at all times.
  • Recognize and adhere to all sanitation, safety, and security policies and procedures to ensure a safe environment for all.

Active Seller

IKEA
08.2019 - 06.2020
  • Act as a member of the Marketing function and wider E-commerce team, and proactively contribute to Marketing and E-commerce plans/outputs in order to deliver to the common objectives and goals and secure consistency of content and messaging across channels.
  • · Manage content localization process: adjust global material for local adaptation to secure local relevance.
  • · Continuously optimize the content, editorial process, and efficiency, and contribute to the development with insights, recommendations and solutions in the area of content.
  • · Based on commercial and identified additional local needs, create new content when necessary and lead content adaptation.
  • · Work closely on a daily basis with range, merchandising, SEO (Search Engine Optimization) and digital performance functions to secure cross-functional alignment in the wider E-commerce team

Education

Bachelor of Arts - Drama & Theatre

Norfolk State University
Norfolk, VA
12.2022

Skills

  • Report Generation
  • Scheduling
  • Consultative Sales
  • Account Updating
  • Product Knowledge
  • Data Entry
  • Complaint Resolution
  • Customer Service
  • Active Listening
  • Sales Closing
  • Customer Relations
  • Documentation

Timeline

Customer Service Representative

Sentara
10.2023 - Current

Life Protect 24/7

Katherine
07.2023 - 08.2023

Crew Member

Hardee's
04.2023 - 07.2023

Active Seller

IKEA
08.2019 - 06.2020

Bachelor of Arts - Drama & Theatre

Norfolk State University

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Syedah Bowden