Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Syeda Shumaila Qadri

Sachse,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Experience Specialist

TCS
03.2021 - 08.2023
  • Documented customer interactions in internal database to maintain customer service history details.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced productivity levels by 78% by anticipating needs and delivering outstanding support.
  • Cross-trained and backed up other customer service managers.
  • Responded proactively and positively to rapid change.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates by 60%.

Pharmacy Technician

CVS Pharmacy
01.2020 - 11.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than 65 daily prescriptions in high-volume Retail pharmacy environment.

Group Leader

YMCA
01.2018 - 12.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Improved team morale and retention through recognition and reward programs.
  • Prepared, calibrated, and monitored production levels to achieve targets with 95% accuracy.

Education

MBA - Healthcare Management

Western Governors University
Salt Lake City, UT
08.2022

Skills

  • Methods of Production
  • Policy Standards and Guidelines
  • Iterative Change Management
  • Resource Utilization Planning
  • Assignment and Project Coordination
  • Development Milestone Planning
  • Standardized Methodologies
  • Project Proposals
  • Risk Management
  • Continuous Improvement Process
  • Policy Improvements
  • Experience Optimization
  • Document and Records Management

Certification

Google Project Management - Professional Certificate

Coursework included - Foundations of Project Management, Project Initiation, Project Planning, Project Execution, AGILE Project Management, and Capstone: Applying Project Management in the Real World.

Timeline

Customer Experience Specialist

TCS
03.2021 - 08.2023

Pharmacy Technician

CVS Pharmacy
01.2020 - 11.2020

Group Leader

YMCA
01.2018 - 12.2019

MBA - Healthcare Management

Western Governors University

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Syeda Shumaila Qadri