Syedfaaiz Basam
Irving,Texas
Summary
Dynamic and results-driven professional with experience at In-N-Out Burger, excelling in customer engagement and new hire training. Proven ability to analyze customer data and enhance satisfaction, while effectively triaging issues. Strong verbal communication and problem-solving skills contribute to a positive dining experience and team collaboration.
Overview
4
4
years of professional experience
Work History
In-N-Out Associate/Trainer
In-N-Out Burger
05.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted in monitoring trainee performance to identify gaps in training.
- Trained up to 5 new employees per month on company procedures.
Server
Fire Bird Cafe in Jack E. Singley Academy
08.2021 - 06.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of 15 - person wait staff who attended to specific needs of countless customers daily for school restaurant with social relevancy and intentionality.
Education
Associate of Applied Science - Nursing
Dallas College
Irving, TX01-2028
High School Diploma -
Jack E. Singley Academy High School
Irving, TX06-2024
Skills
- Preparing reports
- Verbal and written communication
- Triaging
- Time management
- Order fulfillment
- Problem-solving
- New hire training
- Issue troubleshooting
- Team collaboration
- Customer engagement
- Conflict resolution
- Management support
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Spanish
Limited Working
Timeline
In-N-Out Associate/Trainer
In-N-Out Burger
05.2024 - Current
Server
Fire Bird Cafe in Jack E. Singley Academy
08.2021 - 06.2024
Associate of Applied Science - Nursing
Dallas College
High School Diploma -
Jack E. Singley Academy High School
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