CRM
Syed Fahad
Customer Service Representative
Doha ,Qatar
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Property Consultant
Home Dealers Real Estate
08.2024 - Current
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Negotiated favorable contract terms for clients through strong communication and negotiation skills.
- Increased property sales by developing and implementing effective marketing strategies.
- Managed property listings, ensuring accurate and up-to-date information for potential buyers.
Administrative Officer
Urban Wing Trading And General Contracting
05.2023 - 06.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Supported event planning efforts, coordinating logistics for meetings, conferences, and other corporate gatherings.
Customer Service Representative
Qatar Rail
06.2022 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Team Lead Event Specialist
Qatar Balloon Festival
12.2024 - 12.2024
- Oversaw the administrative logistics surrounding event planning, booking, and promotional efforts.
- Coordinated florists, photographers, and musicians for events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Trained and supervised event staff to complete tasks on time.
- Developed detailed event reports, documenting all aspects of each event.
- Implemented protocols and procedures to effectively manage planning process.
Education
BBA - Management
ST. Hopkins College of Business Management
India 04.2001 -
Skills
Client relations
Strong negotiation skills
Customer service focus
Property information filing
Customer service
MS office
Administrative support
Office administration
Software
Microsoft Office
Timeline
Team Lead Event Specialist
Qatar Balloon Festival
12.2024 - 12.2024
Property Consultant
Home Dealers Real Estate
08.2024 - Current
Administrative Officer
Urban Wing Trading And General Contracting
05.2023 - 06.2024
Customer Service Representative
Qatar Rail
06.2022 - 02.2023
BBA - Management
ST. Hopkins College of Business Management
04.2001 -