Syed Iqran Sualeh
Richmond
Summary
- Seeking to obtain a position with a reputed company where I can utilize my strong customer relations and excellent communication skills to accomplish departmental and organizational goals.
- I am an experienced and well qualified person who has been in the retail business for several years.
- Always looking for new challenges with a desire to push myself to excel in everything I do for my own satisfaction as well as the clients.
- I have had an opportunity to set up and run a multinational Furniture brand with multiple stores.
- Ability to work under extreme circumstances for the achievement of set goals and meeting deadlines.
- A positive attitude leading to single minded dedication to the team goals.
- Ability to understand products through self-study.
- Knowledge of project life cycles, with the skills to manage complex projects from inception to completion.
- Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Department Supervisor (Flooring and Home Decor)
Lowe's Home Improvement
08.2021 - 11.2023
- Trained new employees on overall company and department-specific policies and procedures.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Maintained inventory management system to minimize damage, reduce wastage, and maintain accurate stock levels.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Handled cash register, returns and refunds.
Kitchen Design Specialist
Lowe's Home Improvement
04.2020 - 08.2021
- Provided exceptional customer service, addressing client concerns and making necessary adjustments to designs as needed.
- Utilized 3D modeling software, creating accurate and visually appealing renderings of proposed kitchen designs.
- Conducted in-depth consultations with clients, gathering information on their design preferences and budgetary constraints.
- Promoted company services through attending trade shows and networking events, expanding client base and generating new leads.
- Increased sales revenue by upselling premium materials and value-added services like installation support or extended warranties on appliances.
- Mentored junior designers on best practices in kitchen design specialization while fostering a collaborative team environment.
- Design and implement kitchen and bathroom plans for customers
- Keeping up with leads and generating sales.
- Upkeep with the new designs, finishes and products in the Kitchen Cabinet Department
- Coordinating with manufacturers and vendors for timely completion of projects.
Design Consultant
The Arrangement Distinctive Interiors
07.2019 - 01.2020
- Presented comprehensive design proposals using 3D renderings, color boards, and material samples for client approval.
- Visiting customer offices/homes for design consultancy and future projects.
- Increased referral rates through exceptional customer service and communication skills.
- Optimized space planning for improved functionality in both residential and commercial spaces.
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
- Collaborated with architects and contractors to ensure cohesive and aesthetically pleasing designs.
Sales Designer
Havertys Furniture
03.2018 - 06.2019
- Keeping designated areas up to the display standards as per the corporate layout.
- Assisting customers with sales, incorporating the 3D and 2D software and In house H Design.
- Boosted sales by designing customized solutions tailored to client needs and preferences.
- Developed strong relationships with clients, resulting in repeat business and referrals.
Sales Associate
Macy's Irving Mall
11.2017 - 03.2018
- Assisting customers with sales/returns, opening credit accounts and general awareness of the deals and offers available in store and online at macys.com.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Senior Project Coordinator
SMS Consultants
10.2004 - 08.2017
- Projects completed under SMS Consultants: Pak Qatar Takaful Ltd, multiple branches across Pakistan.
- Various residential interior/furniture design projects
- Multiple International and National Airline Offices.
- Streamlined project coordination processes by implementing efficient task management and communication systems.
- Reduced project timelines through effective delegation of tasks and monitoring progress to ensure timely completion.
- Managed cross-functional teams for successful project execution, fostering a collaborative work environment.
- Developed detailed project plans with clear objectives, milestones, and resource allocation, ensuring timely delivery of high-quality results.
- Negotiated contracts with vendors and service providers, securing favorable terms that supported budgetary constraints.
- Worked closely with finance teams to monitor budgets consistently, identifying cost-saving opportunities without compromising quality or deliverables.
Store Manager
Cilek Room
03.2014 - 06.2017
- Managed and planned opening new stores in Pakistan.
- Worked as Interior Design/Sales Manager.
- Planned room layouts and designs for Clients.
- Supervised large shipment deliveries by air and sea.
- Managing the layout and maintaining Corporate Cilek Concept Store standards.
- Managed marketing and sales activities
- Managed exhibitions and advertisement structure of the company in Pakistan.
- Coordinating with parties interested in Franchising in all Major Cities of Pakistan.
Education
Post Graduate Diploma in Interior Design -
College of Art & Design, Punjab University
Lahore, PakistanBachelor of Arts -
University of Punjab
Lahore, PakistanSkills
- Customer Service Management
- Leadership Skills
- Willingness to Learn
- Handling Complaints and Inquiries
- Retail Industry Experience
- POS Systems Operations
- Stock Management
- Inventory Management
- Problem Resolution
Languages
English
Full Professional
Urdu
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancement401k matchPaid time offWork from home optionPersonal development programsTimeline
Department Supervisor (Flooring and Home Decor)
Lowe's Home Improvement
08.2021 - 11.2023
Kitchen Design Specialist
Lowe's Home Improvement
04.2020 - 08.2021
Design Consultant
The Arrangement Distinctive Interiors
07.2019 - 01.2020
Sales Designer
Havertys Furniture
03.2018 - 06.2019
Sales Associate
Macy's Irving Mall
11.2017 - 03.2018
Store Manager
Cilek Room
03.2014 - 06.2017
Senior Project Coordinator
SMS Consultants
10.2004 - 08.2017
Post Graduate Diploma in Interior Design -
College of Art & Design, Punjab University
Bachelor of Arts -
University of Punjab
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