Syed Md Taskinul Sadly
Manchester,NH
Summary
Retail Operation Senior Executive with 10+ years’ experience in B2C Sales and distribution. Developed a solid reputation on analyzing and improving business processes, planning & executing brand projects, improved agent sales capabilities by providing training, managing a large team, dealing Partner relationship & external stakeholder engagement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Retail Operations Specialist
Banglalink Digital Communications
Dhaka, Bangladesh, Dhaka
04.2021 - 11.2022
- Lead and Develop retail Channel for Sales and service and Prepare weekly and monthly working progress report of Team and take necessary action of development.
- Develop and implement marketing strategies & Facilitate the implementation by trainings to respective agents and staff to equip them with the Sales & CEM knowledge.
- Maintained Positive P&L during of all stores
- Achieved EBITDA Margin 60% of all stores
- Responsible for budgeting, business planning and profitability management of the physical service touch points & Mono-brand stores.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Experience Specialist
Banglalink Digital Communications
Dhaka, Bangladesh, Dhaka
06.2019 - 04.2021
- Design and develop customer experience strategy in coordination with group direction with the objective to enhance revenue generation, retention & achieving NPS target
- Lead Voice of Customer Program across the Mono-brand Retail Channels
- Customer Journey Mapping –Mono-brand & Device
- Successfully achieved 95% customer complain free for 3 quarter
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Franchise Channel (Retail) Management at MIS Team
Banglalink Digital Communication Ltd
Dhaka, Bangladesh, Dhaka
07.2018 - 04.2019
- Planning and roll out alternate/franchise channel
- Enlarging smartphone and 30% data penetration base.
- Align SCM of product as per required safety stock through route coverage to help target achievement
- Managed schedules and resources to meet assigned milestone
Training and Development Senior Executive
Banglalink Digital Communications
Dhaka, Bangladesh, Dhaka
01.2018 - 05.2018
- Prepare basic/ beginners training plan for new joiner
- Prepare Intermediary & Advanced training plan for 6 – 9 months’ service tenure agents.
- Identify training need assessment as per business requirement.
- Prepare training materials for basic, Intermediary & Advanced training.
- Conduct trainee assessment followed by training.
- Assist Cluster Head to prepare training materials for basic, Intermediary, Advanced and ad-hoc training
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Customer Sales and Service Senior Executive
Banglalink Digital Communications
Dhaka, Bangladesh, Dhaka
05.2010 - 01.2018
- Ensure high level of customer satisfaction through excellent sales service
- Listening to customer requirement and presenting appropriately to make sale
- Assess customer need and provide assistance and information on product feature
- Negotiating on price, cost, delivery and specification with buyers and managers.
- Conducted product briefing and training of staffs according to requirements
- Evaluated team players performance providing guidance for continuous improvement on strengths and weaknesses
- Prepared daily & monthly sales activity reports to management along with SIM stock maintenance.
- Devised recommendations to streamline and simplify customer support system and improve response time.
Education
BBA - Marketing
University of Asia Pacific
Dhaka, Bangladesh12.2008
Master of Science - Business Analytics
Southern New Hampshire University
Hooksett, NH12.2024
Skills
- Inventory Reconciliation
- Sales Promotion
- Retail Operations Management
- Change Orders
- Strategic Planning
- Pivot Tables
- Business Recovery and Sustainability
- Analytical Tool Implementation
- Complex Problem-Solving
- SWOT Analysis
- Microsoft Access
Timeline
Retail Operations Specialist
Banglalink Digital Communications
04.2021 - 11.2022
Customer Experience Specialist
Banglalink Digital Communications
06.2019 - 04.2021
Franchise Channel (Retail) Management at MIS Team
Banglalink Digital Communication Ltd
07.2018 - 04.2019
Training and Development Senior Executive
Banglalink Digital Communications
01.2018 - 05.2018
Customer Sales and Service Senior Executive
Banglalink Digital Communications
05.2010 - 01.2018
BBA - Marketing
University of Asia Pacific
Master of Science - Business Analytics
Southern New Hampshire University
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