Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Syed M. N. Uddin

Plano,TX

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

22
22
years of professional experience

Work History

Store Manager

CVS Pharmacy, Retail
05.2016 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

Assistant Store Manager

Walmart
01.2002 - 05.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Completed point of sale opening and closing procedures.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Prepared annual budgets with controls to prevent overages.
  • Reported issues to higher management with great detail.
  • Accomplished multiple tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

Bachelor of Science - Commerce

University of Karachi
Pakistan
05.1989

Skills

  • Loss Prevention
  • Operations Management
  • Customer Service Management
  • Partnership Building
  • Payroll Management
  • Budget Administration
  • Supply Ordering
  • POS Systems
  • Store Merchandising
  • Team Development
  • Employee Training
  • Project Management
  • Talent Recruitment
  • Risk Management
  • Promotional Planning
  • Retail Inventory Management
  • Leadership Development
  • Sales Expertise
  • Sales Professional
  • Customer Service
  • Team Leadership and Coaching
  • Sales Promotions
  • Operations Oversight
  • Problem-Solving
  • Operations
  • Recruiting and Hiring
  • Employee Terminations
  • Inventory Management
  • Goals and Performance
  • Relationship Building and Management
  • Opening and Closing Procedures
  • Staff Supervision
  • Root Cause Analysis
  • Inventory Oversight
  • Performance Management
  • Budget Management

Languages

English
Professional Working
Urdu
Native or Bilingual
Hindi
Full Professional

Timeline

Store Manager

CVS Pharmacy, Retail
05.2016 - Current

Assistant Store Manager

Walmart
01.2002 - 05.2016

Bachelor of Science - Commerce

University of Karachi
Syed M. N. Uddin