Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SYED MUSTAFA QUASEEM

BOSTON,MA

Summary

Professional with strong background in customer relations and problem-solving. Focused on team collaboration and achieving high-quality results. Skilled in communication, conflict resolution, and adaptability to changing needs. Reliable and flexible, ensuring seamless service delivery and customer satisfaction.

Overview

2025
2025
years of professional experience

Work History

E-commerce Seller

Amazon and Shopify
  • Utilized CRM systems and online platforms to enhance customer satisfaction and manage data-entry tasks
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Achieved over $50,000 in sales within eight months by implementing effective marketing strategies and keeping up with industry trends
  • Increased customer satisfaction by addressing and resolving complex issues effectively.

Residential Concierge

Palladian Services Inc
03.2022 - 06.2024


  • Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
  • Collaborated with property management team to address any concerns or requests from residents promptly.
  • Offered administrative support by managing schedules, coordinating meetings, and maintaining records as required by property management standards.
  • Organized successful social events for the residential community, fostering a sense of camaraderie among neighbors.

Social Media Marketing Intern

Innercity Weightlifting
06.2023 - 09.2023
  • Researched trends and executed targeted strategies to drive a 20% increase in campaign engagement
  • Collaborated with teams to create engaging content, expanding brand reach and supporting customer service objectives

Administrative Assistant

University of Massachusetts
12.2022 - 09.2023
  • Managed filing system, entered data and completed other clerical tasks.
  • Responded to inquiries from callers seeking information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Sales Associate

Nike
07.2019 - 12.2021
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Pharmacy Technician

CVS Pharmacy
09.2018 - 10.2019
  • Counted and labeled prescriptions with correct item and quantity.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Education

Bachelor of Science - Management, Marketing

University of Massachusetts
05.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Problem Resolution
  • Microsoft Excel
  • Material Logistics
  • E-commerce Logistics

Languages

English
Full Professional
Urdu
Full Professional

Timeline

Social Media Marketing Intern

Innercity Weightlifting
06.2023 - 09.2023

Administrative Assistant

University of Massachusetts
12.2022 - 09.2023

Residential Concierge

Palladian Services Inc
03.2022 - 06.2024

Sales Associate

Nike
07.2019 - 12.2021

Pharmacy Technician

CVS Pharmacy
09.2018 - 10.2019

E-commerce Seller

Amazon and Shopify

Bachelor of Science - Management, Marketing

University of Massachusetts

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SYED MUSTAFA QUASEEM