Rizwanuddin Syed
Salesforce Administrator
Plano,IL
Summary
2X Salesforce Certified professional with 3+ years of Salesforce Administrator experience and history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Salesforce Administrator
Berkshire Hathaway HomeServices
Chicago, IL
01.2020 - Current
- Worked as SFDC Consultant for development projects as required and Acted as the liaison to resolve issues between business requirements, Business Process Model (BPM) and technical design limitations.
- Review and understand the business requirements as documented through Business Process Model (BPM), Use Cases Model and non-Functional Specifications.
- Work with Business Analysts and end-user to determine screen layouts for a new web application.
- Implemented Web-to-Case, Email-to-Case functionalities to provide better customer support to the customers.
- Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards. Designed, developed and deployed the Customs objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
- Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
- Imported data from excel sheets into Leads, Accounts, Contacts, and Opportunities using Data Loader and Import Wizard and scheduling tools to automate bulk data loading.
- Configured security settings bu working on Organization-Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement record-based sharing.
- Created user groups and configure workflows and assignment rules to enable proper routing of leads to the marketing members.
- Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
- Configured Profiles and Administrative permissions to grant/deny users access to platform assigned to them and to share insight across the company.
- Implemented pick lists, filed dependencies, lookups, master-detail relationships, validation and formula fields to the custom objects.
- Customized Marketing application to create a Web-to-Lead forms, Campaign-to-Lead forms, assigning tasks, and managing work flows.
- Involved in preparing Business Requirement Document and Functional Requirement Document.
Junior Administrator
Keller Williams Realty Infinity
Naperville, IL
03.2016 - 11.2019
- Collected, validated and distributed information to employees.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Aided colleagues, managers and customers through regular communication and assistance.
- Maintained personnel records and updated internal databases to support document management.
- Generated reports to suggest corrective actions and process improvements.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Targeted new customers to grow geographic reach and increase revenue.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Education
Graduate Certificate - International Business Management
Centennial College
Toronto 09.2011 - 07.2012
Post Graduate Degree - Project Management
University of Hyderabad
India 01.2010 - 06.2011
MBA - Finance And Human Resources
Osmania University
India 08.2008 - 06.2010
Bachelor of Commerce - Commerce
Osmania University
India 06.2005 - 05.2008
Skills
Relational Database Management
Certification
Salesforce Certified Administrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If I have seen further than others, it is by standing upon the shoulders of giants.
Sir Isaac Newton
Timeline
Salesforce Certified Administrator
12-2022
Salesforce Certified Platform Developer I
09-2022
Salesforce Administrator
Berkshire Hathaway HomeServices
01.2020 - Current
Junior Administrator
Keller Williams Realty Infinity
03.2016 - 11.2019
Graduate Certificate - International Business Management
Centennial College
09.2011 - 07.2012
Post Graduate Degree - Project Management
University of Hyderabad
01.2010 - 06.2011
MBA - Finance And Human Resources
Osmania University
08.2008 - 06.2010
Bachelor of Commerce - Commerce
Osmania University
06.2005 - 05.2008
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