Summary
Overview
Work History
Education
Affiliations
Timeline
Generic

Syeedah Abdul-Kareem

Smyrna,DE

Summary

Experienced leader, educator and patient advocate with copious healthcare experience and business knowledge. Strong practical and theoretical foundation in improving methods to ensure client, patient, student and program satisfaction. Proven results for safety and measurable outcomes. Excellent organizational skills and experience improving others. Self-motivated, detail oriented, eager to teach, to learn and empower others. Decisive leader with experience recruiting, training and developing skills. Poised, articulate communicator with well-developed presentation and negotiation skills. Established vendor relationships, and budget maintenance. Years of experience in Electronic Data Interchange (EDI) mapping and systems integration. Experienced in working with a wide variety of organizations to implement EDI solutions and automate operations. Highly skilled in problem solving and systems analysis, with a special emphasis on EDI data mapping and software integration.

Overview

17
17
years of professional experience

Work History

EDI Project Manager

Highmark
Burlington, NC
03.2024 - Current
  • Develop, maintain and monitor EDI document and data mapping
  • Design and document EDI solutions, ensuring compliance with industry standards
  • Analyze EDI transaction sets for accuracy and completeness
  • Test, troubleshoot and maintain EDI systems and applications
  • Provide ongoing EDI support to internal teams and clients
  • Liaise with vendors and other EDI stakeholders to ensure successful implementation of solutions

Program Manager

Maxim Healthcare
Wilmington , DE
06.2021 - Current
  • Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
  • Boosted performance and drove cost controls while achieving project and overall objectives to ensure customer satisfaction.
  • Managed multiple projects with competing deadlines simultaneously.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.

Educational Specialist

Cecil College
North East, MD
12.2018 - Current
  • Evaluated existing programs to create forward-thinking strategies for improving the professionalism in healthcare program, medical office procedures and clinical office procedures programs
  • Drove student feedback to deliver information to management for corrective action. Integrated best training practices into curriculum to enhance program deliverables

Adjunct Instructor/ Program Manager

Delaware Technical Community College
Wilmington, De
08.2016 - Current
  • Develop interesting course plans to meet academic, intellectual and social needs of students. Evaluate data obtained from studies and prepare narrative and statistical reports for dissemination to administrators
  • Develop and implement interesting and interactive learning mediums to increase student understanding of course materials. Perform student background reviews to develop tailored lessons based on student needs. Teach students actively and proficiently through blackboard and other online resources.
    Budget management of program, supplies, certifications, time keeping and equipment.
    Facilitate communication, education, and training plans that increase awareness and understanding of diversity and inclusion. Provide training to managers to lead teams and departments effectively with regard to diversity and inclusion, including developing skills such as delivering critical feedback effectively, and meeting and monitoring team goals.
    Facilitate in educating new instructors, program development, implementation and review

Epic Application Analyst/Project Manager

Hospital Of The University Of Pennsylvania
Philadelphia, PA
07.2010 - 11.2021

· Actively work on all aspects of implementation through the maintenance stage

· Develop product content (build all necessary codes/databases/rules/functions)

· Ensure test scripts are created, reviewed, and updated to reflect proposed workflow solutions for 2020 upgrade.

· Collaborate effectively with Epic personnel using Sherlock or other appropriate tools.

· Working Hospital tickets within Service Agreement Timeline

· Creating Tip sheets for end users

· Liaison between business and Epic team

· Led the design and construction of a new practice center resulting in a 35% increase in patient satisfaction and a 27% decrease in construction costs. Coordinated with multidisciplinary teams including architects, engineers, and contractors to ensure project completion within the budget and timeline.

Patient Care Technician Supervisor

Crozer Chester Medical Center
Upland, PA
08.2013 - 09.2017
  • Assessing risk management, goal setting for staff. Regulatory reporting. Schedule implementation and payroll approval. Budget maintenance for unit supplies, PCT's and ancillary staff.

Practice Manager

North Philadelphia Health System
Philadelphia, PA
03.2014 - 08.2017
  • Carefully selected, developed and retained qualified staff, as well as trained dozens of new staff annually.
  • Operational Improvement: Sourced and implemented new performance appraisal process. Developed and Implemented a comprehensive plan that strengthened and enhanced the billing/collections, patient scheduling, and expanded advertising.
    Served as liaison between management, clinical staff and the community.
  • Led a team of 8 physicians, 17 LPNs, 4 RNs and numerous ancillary staff to cohesively problem solve and accomplish goals.
  • Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Reviewed and approved time cards for processing by payroll department.
  • Implemented standards and methods to measure the effectiveness of agency activities.

Senior Nurse Aide/ Unit Secretary

Children's Hospital Of Philadelphia
Philadelphia, PA
12.2008 - 06.2011
  • Prioritize patient daily care according to acuity and scheduled patient procedures OR scheduling, referrals, customer service, collection of specimens.

Clinical Associate/ Unit Secretary

Abington Memorial Hospital
Abington, PA
12.2006 - 12.2010
  • Perform EKGs, Phlebotomy, 12 lead electrocardiogram Obtain bowel and bladder specimen Bathe patients. Complete I and O's.

Education

Certification - PMP

Knowledge Academy
01-2024

Certification - Lean Six Sigma- in progress

Knowledge Academy
01-2024

Master of Science - Health Administration

Saint Joseph's University
2017

Bachelor of Science - Health Administration

University of Phoenix
2015

Affiliations

NAHSE

NAHQ

Timeline

EDI Project Manager

Highmark
03.2024 - Current

Program Manager

Maxim Healthcare
06.2021 - Current

Educational Specialist

Cecil College
12.2018 - Current

Adjunct Instructor/ Program Manager

Delaware Technical Community College
08.2016 - Current

Practice Manager

North Philadelphia Health System
03.2014 - 08.2017

Patient Care Technician Supervisor

Crozer Chester Medical Center
08.2013 - 09.2017

Epic Application Analyst/Project Manager

Hospital Of The University Of Pennsylvania
07.2010 - 11.2021

Senior Nurse Aide/ Unit Secretary

Children's Hospital Of Philadelphia
12.2008 - 06.2011

Clinical Associate/ Unit Secretary

Abington Memorial Hospital
12.2006 - 12.2010

Certification - PMP

Knowledge Academy

Certification - Lean Six Sigma- in progress

Knowledge Academy

Master of Science - Health Administration

Saint Joseph's University

Bachelor of Science - Health Administration

University of Phoenix
Syeedah Abdul-Kareem