Syene Ingram
Tracy,CA
Summary
Dynamic professional with extensive expertise in customer service and medical billing, particularly at Acelis Connected Health. Demonstrated capacity to elevate client loyalty through adept conflict resolution while sustaining a 95% quality rating. Skilled in claims management and HIPAA compliance, showcasing robust analytical abilities and unwavering commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GTT, LLC-Abbott Labs/Acelis Connected Health
05.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts, resulting in increased loyalty and repeat business.
- Answered an average of 30+ calls daily, maintaining a quality rating of 95%+ over the duration of employment.
- Systems utilized: Salesforce, Xifin, ShoreTel, ACH Payment Portal.
Billing Coordinator
Availability Staffing-Hospice of San Joaquin
08.2023 - 02.2024
- Entered/verified procedure and diagnosis codes and requisite patient information into billing software to streamline invoicing and account management.
- Processed 45+ Medicare, MediCal, and commercial insurance claims per day, following regulations and guidelines.
- Systems utilized: Epic, DHCS, Health Plan of San Joaquin, HealthNet, Palmetto GBA, Noridian, Availity, Microsoft Office, etc.
Medical Billing Specialist
Pacific Medical, Inc.
04.2023 - 08.2023
- Creation/processing of the following: TARs, RFAs, Medicare/Medi-Cal/commercial/Workers' Compensation claims, HMO/IPA authorizations.
- Communicating between teammates, insurance representatives, management, and medical staff to ensure proper billing.
- Systems utilized: Epic, Passport/Onesource, Homelink, Noridian, Availity, Microsoft Office, Sharepoint, Docuware, Medpoint, Mederp, Adobe, etc.
Financial Aid Assistant
Institute of Technology
09.2022 - 04.2023
- Managed multiple projects simultaneously, utilizing organizational and analytical skills.
- Provided administrative/office support by coordinating files, sorting mail, greeting visitors, guiding individuals to office locations.
- Upheld strict security procedures to maintain student data confidentiality.
Customer Service Representative
Nesco Resource-CADPH
09.2021 - 02.2022
- Maintained 90% average customer satisfaction score, with strategies focused on addressing needs and resolving concerns.
- Answered an average of 35, 30-60+ minute calls per day, addressing customer inquiries/concerns, and providing educational information regarding vaccinations/vaccine digital records.
- Systems utilized: Microsoft Office, Google Suite, Teams, Virtual Assistant Tool, CADPH website.
Front Desk Receptionist
AppleOne-Classic Vacations
12.2019 - 03.2020
- Greeted clients, answered multiple phone lines, scheduled and canceled appointments as needed.
- Prepared 100+ client packages per day by generating shipment invoices and setting up courier deliveries.
Counselor’s Assistant
Evergreen Valley College
10.2014 - 08.2016
- Successfully onboarded 250+ new students each week with 85% satisfaction rating for 5+ semesters.
- Conducted 60+ outbound calls per day to engage and recruit prospective students.
- Utilized Microsoft Office (with emphasis in Microsoft Excel) to keep track of prospective students, new students and counselor designation.
Education
Diploma - Medical Billing & Office Administration
Institute of Technology
Modesto, CA05.2023
Associate degree - Psychology
Evergreen Valley College
San Jose, CA05.2017
Skills
- Typing speed: 50 WPM
- Data entry: 9500 KPH
- Medical terminology expertise
- Anatomy knowledge
- Practice management software proficiency
- HIPAA compliance certification
- MS Office suite skills
- Claims denial management
- Claims follow-up strategies
- ICD-10-CM/ICD-10-PCS coding
- CPT/HCPCS/ICD coding expertise
- CMS-1500/UB-04 forms knowledge
- Electronic billing and posting
- Coordination of benefits management
- Multi-line phone handling
- Appointment scheduling skills
- Workers' compensation knowledge
- Insurance referrals and authorizations
Certification
- Certificate of Completion: AAPC certified course for Physician Coding for CPC Preparation.
- First Aid Certification.
Timeline
Customer Service Representative
GTT, LLC-Abbott Labs/Acelis Connected Health
05.2024 - 11.2024
Billing Coordinator
Availability Staffing-Hospice of San Joaquin
08.2023 - 02.2024
Medical Billing Specialist
Pacific Medical, Inc.
04.2023 - 08.2023
Financial Aid Assistant
Institute of Technology
09.2022 - 04.2023
Customer Service Representative
Nesco Resource-CADPH
09.2021 - 02.2022
Front Desk Receptionist
AppleOne-Classic Vacations
12.2019 - 03.2020
Counselor’s Assistant
Evergreen Valley College
10.2014 - 08.2016
Diploma - Medical Billing & Office Administration
Institute of Technology
Associate degree - Psychology
Evergreen Valley College
Similar Profiles
Syene IngramSyene Ingram
Customer Service Representative at GTT, LLC-Abbott Labs/Acelis Connected HealthCustomer Service Representative at GTT, LLC-Abbott Labs/Acelis Connected Health
Chelsie MartinChelsie Martin
Revenue Cycle Management – Collections Representative at Abbott Labs - Acelis Connected HealthRevenue Cycle Management – Collections Representative at Abbott Labs - Acelis Connected Health
STACEY JOHNSTONESTACEY JOHNSTONE
Prior Authorization Specialist at Abbott Laboratories -Acelis Connected HealthPrior Authorization Specialist at Abbott Laboratories -Acelis Connected Health
Ismael Sagrero PartidaIsmael Sagrero Partida
Demolition Crew Member at RJ Commercial FlooringDemolition Crew Member at RJ Commercial Flooring
RODELYN VILALERODELYN VILALE
Assistant Leader - Workforce Optimization at RHAssistant Leader - Workforce Optimization at RH