Syerra Garcia
Lakewood,CO
Summary
Dedicated team player with multiple years providing proficient, high quality customer service. Adaptable professional with expertise in personnel development, team collaboration, food knowledge and problem resolution.
Overview
14
14
years of professional experience
Work History
Server/Event Caterer
240 Union Restaurant
06.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Assistant Manager
Griffis Bessing
12.2019 - 06.2020
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored rent intake and deposit records, increasing accuracy and reducing discrepancies.
- Consistently kept delinquent accounts below 2%.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Leasing Consultant
Griffis Blessing
02.2017 - 12.2019
- National Apartment Leasing Professional (NLAP) Certified.
- Assisted prospects and residents using strong communication and problem-solving skills.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Followed up on tasks, leads, voicemails, and discrepancies.
Server/ Hostess/ Certified Trainer
The Broadmoor Hotel
11.2014 - 02.2017
- Welcomed and seated guests.
- Took reservations, food and drink orders and actively bussed tables.
- Provided guests with world renowned Five-Star, Five-Diamond service
- Trained new hires.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/ Catering Specialist
Olive Garden
11.2012 - 10.2014
- Created orders, documented special requests, and anticipated guest needs.
- Followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Delivered exceptional service in a personable and accommodating manner.
- Took catering and to-go orders.
- Handled cash and other payments.
Server
The Rib Crib
09.2011 - 11.2012
- Assisted guests with making menu choices in an informative and helpful fashion.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders and manage bills.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Amy Biehl Charter High School
Albuquerque, NM05.2011
Associate of Science - General Studies
Red Rocks Community College
Denver, COSkills
- Strong Work Ethic
- Exceptional Customer Service
- POS System Proficiency
- High-Volume Dining Management
- Stocking and Replenishing
- Active Listener
- Detail Orientated
- Order Accuracy
- Intermediate Training Skills
Timeline
Server/Event Caterer
240 Union Restaurant
06.2020 - Current
Assistant Manager
Griffis Bessing
12.2019 - 06.2020
Leasing Consultant
Griffis Blessing
02.2017 - 12.2019
Server/ Hostess/ Certified Trainer
The Broadmoor Hotel
11.2014 - 02.2017
Server/ Catering Specialist
Olive Garden
11.2012 - 10.2014
Server
The Rib Crib
09.2011 - 11.2012
High School Diploma -
Amy Biehl Charter High School
Associate of Science - General Studies
Red Rocks Community College
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