SY HAO VANG
SUWANEE,GA
Summary
I offer skilled support to enhance operational efficiency and meet challenging demands. I am highly organized, proactive, and effective at managing multiple tasks with minimal supervision. My strengths include excellent planning, problem-solving, and decision-making skills.
Overview
6
6
years of professional experience
Work History
Manager
HAO QUANG SEAFOOD RESTAURANT
DULUTH , GA
08.2023 - 06.2024
- Developed and maintained weekly work schedules for employees to ensure efficient operations.
- Conducted thorough inspections of food, supplies, and materials to ensure seamless business. operations. Developed order lists and verified deliveries to confirm the quality and compliance of received goods.
- Monitored customer interactions, gathered feedback, and collaborated with team members to ensure the highest level of customer satisfaction.
- Managed transactions and invoices, ensuring accuracy and reconciliation of figures at the end of each day.
- Reported daily activities to the owner, providing updates on events that required their attention.
- Facilitated communication across the company to ensure the owner is informed of employee performance and needs.
- Collaborated with third-party vendors, including POS providers, internet and phone services, CPAs, energy companies, and maintenance firms, to ensure the overall health and efficiency of business operations.
Assistant
Signarama Lakeland
Lakeland , FL
01.2021 - 03.2023
- Facilitated the effective communication of organizational objectives across all levels of the company to enhance alignment and foster comprehensive understanding.
- Partnered with the bookkeeper and CPA to conduct a thorough review and analysis of the company's financial health.
- Assisted the owner in liaising with government departments to ensure adherence to all regulatory requirements and compliance standards.
- Monitored staff performance and communicated relevant updates to the owner regarding staff interactions.
- Engaged with the landlord, energy departments, and various service providers to address and resolve issues that could hinder operational efficiency.
Customer Service Associate and Inventory Assistant
HAO NY HAO SUPERMARKET
VIETNAM
02.2018 - 11.2019
- Provided exemplary customer service by gathering customer feedback, addressing inquiries, and resolving issues related to products and services.
- Oversaw the receipt of inventory, categorized items, performed quality checks, and accurately recorded the quantities of new merchandise.
- Facilitated the dissemination of information regarding the uses and quantities of new products to team members. Provided guidance to ensure comprehensive understanding and effective communication of product details among staff.
- Monitored inventory levels, evaluated conditions, and reported findings to the procurement department to assess the necessity for additional stock orders.
- Collected customer feedback on comparable products and collaborated with the procurement department to evaluate and consider additional similar items for inventory, with the objective of enhancing product quality and improving customer satisfaction.
Education
Some College (No Degree) - International Business And Marketing
UEH- International School of Business
VietnamSkills
- Administrative Support
- Team Collaboration
- Work Scheduling and Management
- Document Management
- Process Understanding
- Analytical Problem-Solving
- Flexibility and Continuous Learning
- Technology and Software Adaptability
References
References available upon request.
Timeline
Manager
HAO QUANG SEAFOOD RESTAURANT
08.2023 - 06.2024
Assistant
Signarama Lakeland
01.2021 - 03.2023
Customer Service Associate and Inventory Assistant
HAO NY HAO SUPERMARKET
02.2018 - 11.2019
Some College (No Degree) - International Business And Marketing
UEH- International School of Business
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