Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Syiah Anderson

Summary

Polite, professional & successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

10
10
years of professional experience

Work History

Call Center Representative

FMA Alliance
01.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Fraud and Claims Representative

Wells Fargo
08.2019 - 11.2021
  • Support and capture all pertinent information from customers about their claims
  • Conduct research and provide updates on status of new and existing claims
  • Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
  • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
  • Receive direction from team lead and escalate questions and issues to more experienced roles
  • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers.

Life Insurance Sales Agent

Primerica
12.2017 - 08.2019
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process
  • Drove team revenue totals by bringing in top sales numbers
  • Conducted research on insurance packages and investment options to generate client recommendations
  • Met with customers to provide information about available products and policies
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Call Center Agent

CareXM
05.2016 - 10.2017
  • Safeguarded medical records and patient data in accordance with HIPAA protocols
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable
  • Posted and adjusted payments from insurance companies
  • Located errors and promptly refiled rejected claims
  • Identified and resolved patient billing and payment issues
  • Trained new employees on multiple medical billing programs and data entry software
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Clerk

Kroger
03.2014 - 05.2016
  • Greet customers, provide them with item information and direct them to the item's location in a store
  • Control inventory and inform procurement managers in case of low inventory levels
  • Discard all expired items according to company policy and place near expiry ones on special promotions
  • Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing
  • Process customer orders and oversee timely product deliveries
  • Supervise cleanliness and maintenance duties around the grocery section
  • Receive grocery items delivery and confirm the accuracy of both order and invoice
  • Oversee daily price changes and manage cash register as required.

Education

BBA in Business Administration & Management -

University Of Houston
Houston, Texas
05.2026

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Verbal and written communication
  • Communicating with clients
  • Inbound Phone Call Management
  • Technical Support
  • Account Management
  • Problem Resolution
  • Microsoft Office
  • De-Escalation Techniques

Accomplishments

  • Dean's List [1st & 2nd Semester ]
  • Awarded Ap Scholar
  • Honor Roll 1st & 2nd Semester
  • 4.2 GPA

Timeline

Call Center Representative

FMA Alliance
01.2023 - Current

Fraud and Claims Representative

Wells Fargo
08.2019 - 11.2021

Life Insurance Sales Agent

Primerica
12.2017 - 08.2019

Call Center Agent

CareXM
05.2016 - 10.2017

Clerk

Kroger
03.2014 - 05.2016

BBA in Business Administration & Management -

University Of Houston

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Syiah Anderson