Syiedta Alexander

Fort Worth,TX

Summary

Customer service Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

years of professional experience

Work History

Collections Agent /Titles Reporting Team

Mercedes Benz

08.2022 - Current

Increased client satisfaction by providing clear explanations of the total loss process and next steps in their claim journey.
Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
Perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable
Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills.
Worked in call center environment handling outbound and taking inbound calls from Mercedes-Benz Financial Services (MBFS or Daimler Truck -DTFS) customers with professional and calm demeanor.
Reduced errors in lease documentation through meticulous review and cross-referencing of records.
Expedited lien release processing by closely monitoring outstanding loans and coordinating with lenders for timely resolution.
Enhanced customer satisfaction by providing timely and accurate information on vehicle title status and requirements.
Maintained up-to-date knowledge of state-specific regulations, ensuring compliance with changing laws pertaining to vehicle titles.
Ensured data accuracy within the database system through meticulous entry, review, and maintenance of vehicle title records.
Monitored payments due from customers or dealerships, proactively addressing past-due accounts to maintain financial integrity.
Communicated with customers to resolve common title issues.
Maintained a high level of accuracy in processing total loss claims, resulting in minimized discrepancies and company financial exposure.
Worked closely with insurance carriers to negotiate fair settlements for policyholders experiencing a total loss event..

Sales Representative

Holiday Inn Club Vacations

07.2019 - 04.2022

Key contributor to best practice development, mentoring and projects designed to improve sales team performance.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.

Loan Processor

Borrow Works

03.2017 - 12.2019

Performed financial assessments and determined eligibility
Reviewed loan agreements to ensure that they were complete and accurate
Approved loans within specified limits, and referred loan applications outside those limits to management for approval
Addressed and resolved customer product complaints, defusing volatile customer situations empathetically and professionally
Investigated and corrected errors upon customers' request, according to records
Answer clients questions about the purposes and details of financial plans and strategies.

Customer Service Representative

Dialog Direct

06.2014 - 01.2016

Maintained company standard adherence and customer service.
Building positive relationships with customers and business associates
Taking calls in high volume call center environment
Politely answer inbound calls and respond to customer inquiries in a timely manner
Generate customer interest in roadside assistance
Assisting customers on the side of the road
Document and report on customer feedback to improve the customer experience
Manage and update customer databases with notes for each customer.
Consistently met or exceeded performance benchmarks related to call handling time and customer satisfaction scores.
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Streamlined communication with customers, dispatchers, and other service providers to facilitate seamless roadside assistance experiences.
Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
Increased customer loyalty by going above and beyond to ensure all needs were met during roadside assistance interactions.
Resolved caller issues quickly and thoroughly.
De-escalated and resolved customer complaints with punctual, polite and professional service.

Education

Juan Seguin

Skills

Payment Arrangement
Collections processing

Account Management
Skip Tracing

Timeline