Overview
Work History
Education
Skills
Certification
Timeline
Generic

Syiena Johnson

Brooklyn,NY

Overview

8
8
years of professional experience
1
1
Certification

Work History

Case Manager

Breakingground
07.2022 - Current
  • Complete client referrals and manage case assignments weekly
  • Conduct psychosocial assessments and develop personalized service plans
  • Assist clients with appointment coordination, including medical, benefits, and other services
  • Regularly check in with clients to monitor their well-being and perform unit inspections
  • Maintain detailed, accurate progress notes using CARES and AWARDS systems
  • Oversee medication administration, ensuring correct self-administration and packing
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Residential Aide

Breakingground
07.2021 - 07.2022
  • Maintained detailed records and submitted shift reports on client activities
  • Documented incidents and followed up with accurate reporting
  • Led fire drills and other safety exercises to ensure client security
  • Fostered a positive, motivated environment for both clients and staff
  • Conducted regular room inspections to ensure safety and cleanliness
  • Restocked, organized, arranged, and cleaned designated areas daily
  • Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
  • Facilitated social engagement among residents through the coordination of group activities, outings, and events.

Cashier

Wendy's
08.2021 - 05.2022
  • Assisted customers with transactions, joining rewards programs, and locating items
  • Restocked and organized workstations, ensuring cleanliness throughout shifts
  • Processed cash transactions with accuracy, providing correct change
  • Adhered to operational procedures and safety guidelines for equipment
  • Delivered food to customers while maintaining high quality and service standards
  • Created a welcoming, positive atmosphere for customers

Intern

Coreservicesgroup
01.2017 - 05.2017
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Education

High School Diploma -

Research and Service High School
Brooklyn, NY
06.2020

Skills

  • Strong communication abilities
  • Collaboration
  • Organizational success
  • Calm under pressure
  • Mature attitude
  • Constructive approach to challenges
  • Systematic
  • Efficient
  • High standards
  • Flexible team player
  • Maintaining structure
  • Working collaboratively
  • Achieving goals
  • Proficient in multitasking
  • Managing competing priorities
  • Attention to detail
  • Balancing demands from superiors and peers
  • Problem-solving
  • Case management
  • Time management
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Decision-making
  • Conflict resolution
  • Positive attitude
  • Client advocacy

Certification

  • CPR Certified
  • Crisis Prevention Intervention (CPI)
  • F-80 Certificate (Specify if needed)
  • Narcan

Timeline

Case Manager

Breakingground
07.2022 - Current

Cashier

Wendy's
08.2021 - 05.2022

Residential Aide

Breakingground
07.2021 - 07.2022

Intern

Coreservicesgroup
01.2017 - 05.2017
  • CPR Certified
  • Crisis Prevention Intervention (CPI)
  • F-80 Certificate (Specify if needed)
  • Narcan

High School Diploma -

Research and Service High School

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Syiena Johnson