Syisha Randolph
FL
Summary
Dynamic Supervisor with over 15 years of leadership experience and 26 years of Laboratory setting. Encompass a passion for excelling in leadership and team development. Proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in performance management and employee training, leveraging strong decision-making abilities to drive team success and improve patient satisfaction.
Overview
20
20
years of professional experience
Work History
Patient Service Supervisor
Quest Diagnostics
Winter Springs , FL
05.2023 - Current
- Manage the oversight and operations of multiple high volume Patient Service Center locations
- Supervise the activities of 25+ employees
- Participates in the interview, selection and hiring of new employees
- Training of all Employees on company policies and procedures.
- Responsible for training, coaching, supervision and development of staff
- Monitors on-going performance of employees; provides corrective action and counseling as required
- Performs mid-year and annual performance appraisals.
- Hold regularly scheduled meetings for dissemination of all information to staff
- Tracks/enters time/attendance of employees
- Customer Service
- Quality Control
- Employee Scheduling
Phlebotomy Coordinator
Getlabs
Orlando, FL
11.2022 - 01.2023
- Train and Supervise mobile phlebotomists for Central Florida Markets
- Evaluate phlebotomy team work frequently and provide strategies for improvement
- Coordinate and oversee daily team activities
- Assign patient appointment in various territories
- Venipuncture collection
- Process / Prepare Specimens for laboratory drop off
Phlebotomy Supervisor
LabCorp
West Chester, PA
03.2020 - 06.2021
- Manage the oversight and operations of 9 Patient Service center locations
- Training of all Employees on company policies and procedures
- Supervise a team of 25+ phlebotomists working in Patient Service Centers
- Manage patient flow, wait times, inventory levels and information logs
- Monitor monthly productivity and report any deviations as necessary
- Coordinate phlebotomists' schedules through resourceful and creative thinking
- Perform operational duties such as payroll, monthly schedules and performance appraisals
- Partner with Human Resources regarding employee relations issues and disciplinary actions
- Hire and train phlebotomists to fill any open positions
- Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
- Provide exceptional customer service to all patients and clients
Phlebotomy Supervisor
Stellar Rx
Avondale, PA
02.2016 - 10.2016
- Oversee the operations and coordination of the Outreach Phlebotomy program
- Employee training and oversight of office and phlebotomy staff
- Oversight of Diabetic Retinopathy and phlebotomy program
- Monitor and support Call center staff and patients
Patient Service Supervisor
Quest Diagnostics Inc
Folsom, PA
11.2005 - 10.2015
- Manage the oversight and operations of 19 Patient Service Centers / IOP locations
- Supervise the activities of 35+ employees
- Participates in the interview, selection and hiring of new employees
- Training of all Employees on company policies and procedures.
- Responsible for training, coaching, supervision and development of staff
- Monitors on-going performance of employees; provides corrective action and counseling as required
- Performs mid-year and annual performance appraisals.
- Hold regularly scheduled meetings for dissemination of all information to staff
- Tracks/enters time/attendance of employees
- Customer Service
- Quality Control
- Employee Scheduling
Education
Bachelors of Science - Business Administration
University of Phoenix
Phoenix, AZ - Online07-2026
Associate of Arts - Business Administration
University of Phoenix
Phoenix, AZ - Online05.2022
Diploma - Medical Assistant / Phlebotomy
CHI Institute
Springfield, PA05.2001
Skills
- Excellent Leadership, Supervisory and Team Building Skills (15 years)
- Displays dedication and determination in all endeavors
- Ability to use independent judgment and remain professional in stressful situations
- Exhibits Effective Decision Making and Organizational Skills
- Excellent Customer Service and Communication Skills
- Computer efficient with Microsoft office, excel and company based systems
- Business Operations Oriented
- Fast and Efficient Learner
- Ability to Multi task
Timeline
Patient Service Supervisor
Quest Diagnostics
05.2023 - Current
Phlebotomy Coordinator
Getlabs
11.2022 - 01.2023
Phlebotomy Supervisor
LabCorp
03.2020 - 06.2021
Phlebotomy Supervisor
Stellar Rx
02.2016 - 10.2016
Patient Service Supervisor
Quest Diagnostics Inc
11.2005 - 10.2015
Bachelors of Science - Business Administration
University of Phoenix
Associate of Arts - Business Administration
University of Phoenix
Diploma - Medical Assistant / Phlebotomy
CHI Institute
Similar Profiles
Meaghan StirnaMeaghan Stirna
Oncology Account Executive at Quest Diagnostics/AmeriPath DiagnosticsOncology Account Executive at Quest Diagnostics/AmeriPath Diagnostics
Branden SchmitzBranden Schmitz
Lab Assistant at Quest DiagnosticsLab Assistant at Quest Diagnostics
Lorelie GarcesLorelie Garces
Mobile Medical Examiner at ExamOne, a Quest DiagnosticsMobile Medical Examiner at ExamOne, a Quest Diagnostics
Nicole GardnerNicole Gardner
Client Service Representative II at Quest DiagnosticsClient Service Representative II at Quest Diagnostics
Victor RochaVictor Rocha
Collation Process Technician at ValpakCollation Process Technician at Valpak