Summary
Overview
Work History
Education
Skills
Timeline
Generic

Syl Fowlis

Anchorage

Summary

Dynamic Branch Manager with a proven track record at First National Bank Alaska, excelling in operations management and customer service. Enhanced staff competency through targeted training, driving productivity and client satisfaction. Skilled in relationship building, I secured long-term partnerships while ensuring compliance with regulatory standards and optimizing branch performance.

Overview

20
20
years of professional experience

Work History

Branch Manager

First National Bank Alaska
12.2015 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Complied with regulatory guidelines and requirements.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.

Branch Manager

First National Bank Alaska
04.2014 - 12.2015
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.

Business Development Officer

First National Bank Alaska
05.2012 - 04.2014
  • Generated new business with marketing initiatives and strategic plans.
  • Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
  • Collaborated with cross-functional teams for the successful execution of business development initiatives.
  • Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.

Personal Banker

First National Bank Alaska
09.2009 - 05.2012
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Branch Manager

Global Credit Union
05.2005 - 09.2009
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Complied with established internal controls and policies.

Education

BBA - Finance

University of Alaska Anchorage
Anchorage, AK

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Team supervision
  • Relationship building and management
  • Operations management
  • Relationship building
  • Staff development
  • Sales management
  • Business development

Timeline

Branch Manager

First National Bank Alaska
12.2015 - Current

Branch Manager

First National Bank Alaska
04.2014 - 12.2015

Business Development Officer

First National Bank Alaska
05.2012 - 04.2014

Personal Banker

First National Bank Alaska
09.2009 - 05.2012

Branch Manager

Global Credit Union
05.2005 - 09.2009

BBA - Finance

University of Alaska Anchorage

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