Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Sylania Lindsey

Duncan,OK

Summary

Dynamic department manager adept at optimizing team performance and driving operational excellence. Proficient in inventory management, sales analysis, and delivering exceptional customer experiences. Skilled in multitasking and maintaining organizational efficiency in fast-paced environments. Experienced receptionist and concierge with a knack for personalized service and fostering a welcoming atmosphere. Proficient in administrative tasks, including scheduling and record-keeping. Eager to leverage combined expertise to enhance the success of a forward-thinking organization.

Overview

7
7
years of professional experience

Work History

Beauty Department Manager

JCPenney
Wichita Fall, TX
12.2023 - Current
  • Oversee the daily operations of the beauty department, including staffing, training, scheduling, and performance management of a team of [number] associates
  • Develop and implement sales strategies to drive revenue growth, consistently meeting sales targets
  • Analyze sales trends and customer feedback to identify opportunities for product assortment optimization and promotional activities
  • Collaborate with vendors to negotiate favorable terms, manage inventory levels, and ensure timely delivery of merchandise
  • Train and coach associates on product knowledge, sales techniques, and customer service best practices to enhance the customer shopping experience
  • Implement visual merchandising standards to create an inviting and engaging shopping environment, leading to a [percentage] increase in customer satisfaction scores
  • Foster a positive work culture by promoting teamwork, recognizing achievements, and resolving conflicts in a timely and constructive manner.

Beauty Consultant

Walgreens's
Duncan, OK
- 12.2023
  • Offer personalized beauty consultations to customers, assessing their skincare and makeup needs
  • Provide expert recommendations on products tailored to individual skin types and preferences
  • Demonstrate product usage and application techniques to enhance customer understanding and satisfaction
  • Achieved consistent sales targets through proactive customer engagement and effective product promotion strategies
  • Developed and maintained strong relationships with regular customers, resulting in increased loyalty and repeat business
  • Collaborated with team members to ensure a seamless shopping experience and maintain a clean and organized beauty department.

Receptionist/Concierge

Quality Inn
Duncan, OK
09.2017 - 11.2018
  • Provided exceptional customer experiences while effectively managing administrative tasks to support the hotel's operations
  • Focused on hospitality and creating positive guest experiences
  • Leveraged administrative skills to enhance the overall guest experience and efficiently manage administrative tasks to support the hotel's operations
  • Prioritized customer experience as the primary focus, ensuring guests felt welcomed, valued, and informed about local events and amenities
  • Demonstrated hospitality and kindness in all interactions with guests, creating a positive and memorable stay experience
  • Used computer programs and equipment to efficiently check-in guests, maintaining accuracy and professionalism throughout the process
  • Handled various administrative tasks, including transcribing, recording, faxing, and filing documents to ensure efficient record-keeping and organization
  • Managed filing, database systems, and inventories to maintain accurate and up-to-date information for hotel operations
  • Effectively handled and resolved guest complaints in a timely and professional manner, demonstrating strong problem-solving and conflict resolution skills.

Education

High School Diploma -

Monahans High School
Monahans, TX
05-2006

Skills

  • Office Management
  • Communication Skills
  • Organization
  • Attention to Detail
  • Time Management
  • Problem-Solving
  • Technical Proficiency
  • Customer Service Orientation
  • Confidentiality
  • Adaptability
  • Teamwork
  • Professionalism
  • Calendar Management
  • File Management

Accomplishments

  • Received 5 Customer Service Awards in my role as Beauty Consultant for Walgreens.
  • Coordinated community outreach programs for Walgreen's such as the Feel More Like You Program where I went to visit women who have suffered from cancer and applied cosmetics, wigs and provided comfort and encouragement.
  • Completed several Leadership, Office Management, Emotional Intelligence in the Workplace, Strategic Planning, and Executive Coaching Certifications through a corporate education program provided by Walgreens called Precipio.

References

  • Sara Schmidt, General Manager, JCPenney, (530)713-5107
  • Laura Catron, Beauty Area Expert, Walgreens, (469)235-1317
  • Suzanna Gonazales, Salon Manager, JCPenney, (940) 500-2413
  • Teisha Seely, Manager/Owner, Wishbone Scratch Kitchen, (580) 475-8762

Timeline

Beauty Department Manager

JCPenney
12.2023 - Current

Receptionist/Concierge

Quality Inn
09.2017 - 11.2018

Beauty Consultant

Walgreens's
- 12.2023

High School Diploma -

Monahans High School

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Sylania Lindsey