Sylas Fleming
Sykesville,Maryland
Summary
Motivated individual with practical experience in customer service and problem-solving within the hospitality industry. Demonstrates ability to collaborate with kitchen staff and manage customer interactions to ensure timely and pleasant dining experiences. Eager to apply skills in a professional setting.
Overview
1
1
year of professional experience
Work History
Host/Busboy
Glory Days
Eldersburg, MD
06.2026 - 07.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Wipe down, clean up and re-set tables.
- Learning the menu to train to become a server but the restaurant location was permanently closed by corporate.
Server
IHOP
Sykesville, MD
05.2025 - 05.2026
- Provided exceptional customer service by promptly taking and delivering orders.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Resolved customer complaints with professionalism to enhance dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Liberty High School/Gateway
Sykesville, MD/ Westminster, MD06-2026
Skills
- Strong work ethic
- Customer service
- Menu memorization
- Cash handling
- Guest engagement
- Service prioritization
- Table bussing
- Suggestive selling
Timeline
Host/Busboy
Glory Days
06.2026 - 07.2026
Server
IHOP
05.2025 - 05.2026
High School Diploma -
Liberty High School/Gateway