Hi, I’m
SYLENA FERNANDEZ
Lathrop,CA
Summary
Organized and dedicated Assistant Community Manager/Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
years of professional experience
Work History
Greystar Property Management
Assistant Community Manager
01.2022 - 01.2024
Job overview
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Organized community events to foster relationships among residents and promote sense of belonging.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins/move-outs.
Waters Edge Lodge
Administrative Assistant
01.2019 - 12.2022
Job overview
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors professional services personnel to receive orders, direct activities, and communicate instructions.
Oakmont Of Cardinal Point
Assistant Marketing Coordinator
04.2016 - 12.2018
Job overview
- Planned and executed internal and external marketing events.
- Composed daily posts for social media and helped build community presence on Facebook, and Instagram.
- Reached out to potential prospects and answered general marketing inquiries by email, phone, and mail by using YGL software.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Managed relationships with external vendors and contractors to acquire mutually beneficial contracts and successful project delivery.
- Used online and offline marketing to generate leads, increase visibility drive sales growth.
- Contributed to revenue growth by assisting in development of strategic partnerships with industry influencers.
- Assisted in budget management, ensuring optimal allocation of resources for maximum impact on marketing goals.
Oakmont Of Cardinal Point
Administrative Assistant
01.2007 - 12.2018
Job overview
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
San Leandro High SchoolSan Leandro, CA
High School Diploma
06.2008
Skills
- Property Management
- Customer Support
- Event Planning
- Payment Processing
- Facility repair reporting
- Property Tours
- CRM/Yardi/YGL Software
- Administrative abilities
- Leasing and sales
- Schedule Planning
- MS Office Suite
- Resident relations
- Maintenance knowledge
- Certified in CPR/AED
- Written and verbal communication
Timeline
Assistant Community Manager
Greystar Property Management
01.2022 - 01.2024
Administrative Assistant
Waters Edge Lodge
01.2019 - 12.2022
Assistant Marketing Coordinator
Oakmont Of Cardinal Point
04.2016 - 12.2018
Administrative Assistant
Oakmont Of Cardinal Point
01.2007 - 12.2018
San Leandro High School
High School Diploma
Experienced cook and baker with a passion for creating delicious dishes and desserts. Enjoys dancing
I have a passion for cooking, baking, dancing, and singing because they allow me to express my creativity and bring joy to both myself and those around me. These activities provide me with a sense of fulfillment and serve as outlets for my artistic expression. Additionally, spending quality time with my family and friends while engaging in these activities enhances the bonds we share and creates memorable experiences that I cherish.
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