Sylena Hernandez
Fort Worth
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Online Inventory Specialist
DriveTime
Fort Worth, TX
08.2022 - 02.2026
- Managed inventory control processes to optimize stock levels and minimize discrepancies.
- Implemented efficient tracking systems for incoming and outgoing inventory.
- Conducted regular audits to ensure accuracy in inventory records, enhancing operational integrity.
- Analyzed inventory data trends to inform purchasing decisions and reduce excess stock.
- Collaborated with cross-functional teams to streamline supply chain operations and improve efficiency.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Loan Advisor
Bridgecrest
Fort Worth, TX
11.2020 - 08.2022
- Managed collections process to ensure timely payments and reduce outstanding debts.
- Developed and implemented strategies for effective communication with clients regarding payment arrangements.
- Analyzed accounts to identify high-risk delinquency and initiated appropriate follow-up actions.
- Trained new team members on best practices for customer interactions and collection techniques.
- Resolved disputes by negotiating payment plans that aligned with company policies while satisfying client needs.
- Led initiatives to enhance reporting tools, improving visibility into account statuses and collection performance metrics.
- Mentored junior agents, providing guidance on complex cases and fostering a team-oriented environment focused on achieving targets.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Office Manager /Medical Coding and Billing Specialist
Central Health Chiropractic
Hurst, TX
01.2018 - 08.2020
- Streamlined office operations, enhancing workflow efficiency and reducing administrative delays.
- Managed scheduling for multiple practitioners, optimizing patient appointment flow and resource allocation.
- Implemented electronic health record systems, improving data accuracy and patient information accessibility.
- Trained and mentored administrative staff, fostering professional development and team collaboration.
- Coordinated billing processes, ensuring timely claim submissions and minimizing discrepancies.
- Developed office policies to enhance operational effectiveness and compliance with healthcare regulations.
- Oversaw inventory management of medical supplies, ensuring availability while controlling costs.
- Conducted regular audits of office procedures, identifying areas for improvement and implementing solutions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Associate of Science - Health Administration
The College of Health Care Professions
TX10-2019
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Inventory organization
- Shipping and receiving
- Inventory tracking
- Stocking and organization
- Inventory accounts reconciliation
- Inventory counts
- Audit processes
- Error adjustments
Timeline
Online Inventory Specialist
DriveTime
08.2022 - 02.2026
Loan Advisor
Bridgecrest
11.2020 - 08.2022
Office Manager /Medical Coding and Billing Specialist
Central Health Chiropractic
01.2018 - 08.2020
Associate of Science - Health Administration
The College of Health Care Professions