Sylene "Kit" Kofoed
Green River,WY
Summary
Multi-talented professional with 20+ years of diverse experience spanning technology, higher education, engineering, business operations, and the arts. Known for blending technical expertise with teaching, leadership, and creative problem-solving to deliver value across industries. Recognized for adaptability, innovation, and the ability to guide teams and individuals to success.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Technical Support Manager
Western Wyoming Community College
01.2021 - Current
- Supervise and mentor 4 staff members and student workers, ensuring a customer-centric technical support experience.
- Supervised daily operations of the technical support team, ensuring efficient service delivery to students and staff.
- Oversee installation, configuration, and maintenance of college-owned desktops, laptops, printers, and peripherals.
- Coordinate scheduled maintenance, system upgrades, and lab/classroom readiness using formal change control.
- Conducted regular training sessions to enhance team skills in troubleshooting and customer service practices.
- Designed and executed onboarding programs for new technicians, enhancing team readiness and effectiveness.
- Manage Active Directory structure, OU management, group policies, and Office 365 administration.
- Mentored junior support staff, fostering a culture of collaboration and learning within the team.
- Reduced ticket backlog by implementing efficient case management strategies and prioritization techniques.
- Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.
- Implemented and maintained technology and software budget.
- Maintain computer inventory, equipment lifecycle, and vendor relations for cost-effective service delivery.
- Provide escalation support for advanced troubleshooting and direct resolution of complex issues.
- Deliver training sessions for faculty, staff, and technicians on software, hardware, and systems usage.
PC Support Technician / Adjunct Instructor
Western Wyoming Community College
01.2009 - 01.2021
- Provided direct technical support to faculty, staff, students, and outreach locations across various platforms and devices.
- Assumed team lead responsibilities for technicians, guiding projects, training, and service delivery.
- Implemented campus-wide PC migrations including Windows 7 to Windows 10 conversion and COVID-19 emergency equipment rollout and classroom spacing redesign.
- Administered helpdesk system improvements, printer management, antivirus updates, and software licensing compliance.
- Strengthened cross-training initiatives to increase efficiency and technical knowledge sharing.
- Taught contractor orientation safety courses, customer service courses, experiential learning and challenge course facilitation, and facilitation of numerous workshops and discussions both on and off campus.
Assistant Coordinator / Technical Specialist / Instructor
Western Wyoming Community College
01.1999 - 07.2009
- Coordinated programs, adjunct faculty, and marketing materials for Green River Center while teaching computer science, applications, and dance.
- Developed community partnerships and recruited faculty to expand program offerings.
- Proposed and implemented wireless communications expansion and public-access computing resources.
- Organized and facilitated workshops for faculty on integrating technology into classroom instruction, improving teaching methodologies.
- Supervised staff, managed lab operations, inventory, and IT support functions.
- Designed and delivered adjunct faculty training adopted campus-wide.
AutoCAD Designer / Drafter & Electrical Programmer
CME Engineering
06.1993 - 01.2000
- Updated piping and electrical schematics, ensuring compliance with ISO and federal validation standards.
- Produced documentation and project drawings to support implementation and regulatory adherence.
- Designed and modified electrical schematics for various projects, ensuring compliance with industry regulations and standards.
- Participated in site visits and was assigned to on-site projects to help facilitate project progress and completion.
- Trained junior employees on electrical design principles and CAD software, fostering skill development within the team.
Founder
KOFOED Ventures
01.1994 - Current
- Established entrepreneurial ventures offering consulting in AutoCAD design, drafting, movement analysis and massage therapy.
- Delivered custom services for clients across industries requiring technical, creative, and wellness expertise.
Education
Graduate Study - Integrated Movement Studies (Laban/Bartenieff)
University of Utah
Salt Lake City, UT07.2001
B.S. - Pre-Med & Zoology, Minor in Theatre/Dance
University of Wyoming
Laramie, WY05.1993
Skills
- Leadership & Mentorship
- Instruction & Training
- Technical Systems & IT Support
- Process Optimization
- Strategic Planning
- Creative Problem Solving
- Cross-Disciplinary Collaboration
- Community & Client Engagement
- Quality control guidelines
Certification
- Certified Life Coach
- Certified Neurodevelopmental Movement Therapist
- Certified Massage Practitioner
- Certified A+, ACMT (Apple)
- Certified Laban/Bartenieff Movement Analyst
Timeline
Technical Support Manager
Western Wyoming Community College
01.2021 - Current
PC Support Technician / Adjunct Instructor
Western Wyoming Community College
01.2009 - 01.2021
Assistant Coordinator / Technical Specialist / Instructor
Western Wyoming Community College
01.1999 - 07.2009
Founder
KOFOED Ventures
01.1994 - Current
AutoCAD Designer / Drafter & Electrical Programmer
CME Engineering
06.1993 - 01.2000
Graduate Study - Integrated Movement Studies (Laban/Bartenieff)
University of Utah
B.S. - Pre-Med & Zoology, Minor in Theatre/Dance
University of Wyoming